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Once you've recorded a pay, the only way to change it is to delete it and enter it again. This will delete both the payment and the payslip. You can then do another pay run, using the correct details.

Using MYOB PayAgent (New Zealand only)?

To change or delete a pay, you'll need to contact our New Zealand support team on 0800 606 962 as soon as possible. We will help fix the issue and ensure that your pay runs are processed correctly. Learn more about MYOB PayAgent.

To delete a pay for a single employee

To delete a pay for a single employee

Already paid the employee? Deleting the payroll transaction can affect your future bank reconciliations. You'll need to unmatch or unreconcile it first. See "Deleting reconciled or matched payroll transactions" below.

To delete the payroll transaction for an employee, go to the Payroll menu and click Employees. Click the employee's name, then click the Pay history tab. Find the pay you want to delete and click the X in the Del column.

Delete icon highlighted on pay history page

A confirmation message appears. Click Yes to delete the pay, then click Save.

Save button missing or not working? Try a different web browser, like Chrome or Firefox.

To delete a pay for all employees

To delete a pay for all employees

You can only delete one employee's pay at a time. If you need to delete an entire pay run, you need to delete the pay transaction for each of the employees in the pay run.

Once you've deleted the pay transaction for every employee in the pay run, the entire pay run will be deleted.

To delete reconciled or matched payroll transactions

To delete reconciled or matched payroll transactions

If the payroll transaction you’re deleting has already been reconciled or matched to a bank transaction, a message is displayed informing you that the transaction has been reconciled.

  • If the payroll transaction you’re deleting has been manually reconciled or matched to a bank transaction, deleting it can affect your future bank reconciliations. See Reconcile transactions.
  • If the payroll transaction you’re deleting is one of several transactions that have been matched to a single bank transaction (for example, if you used a single bank transaction to take out money to pay several employees), you’ll need to unmatch this transaction before you can delete it. See Matching bank transactions.
  • If the payroll transaction you’re deleting has been automatically reconciled, deleting it will remove the match and may affect your bank reconciliation. After deleting the payroll transaction it will reappear on your Bank transactions window where you can allocate or match it.

  FAQs


Why is a pay still showing after deleting it?

Why is a pay still showing after deleting it?

Make sure you click Save after deleting the pay.

(click to enlarge)


Why do I receive a message about superannuation when trying to delete a pay?

Why do I receive a message about superannuation when trying to delete a pay?

When attempting to delete a pay you may receive the message "Wages from this pay have been used in the pay transaction dated XX/XXXX/XXXX to calculate superannuation."

This occurs as superannuation is being calculated on a monthly basis and the pay you're trying to delete has been used to calculate superannuation for other pays in the month.

To resolve this you'll need to delete any other pays in the month which occurred after the pay you're wanting to delete and then reprocess them.