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There are two ways to set up two-factor authentication (2FA) on your MYOB account, email 2FA, and app-based 2FA. It's important to use a method that works for you.

Email 2FA is being rolled out from the beginning of May 2018. If you don't have access to email 2FA yet, don't worry - it will be available to you soon.

Authenticator app 2FA

For most people, the easiest and most secure method is to use an authenticator app.

An authenticator app is an app that you install on your phone, tablet, or computer, which generates a secure authentication code. You don't need internet access to use an authenticator app, but you do need to have access to your phone, tablet, or computer each time you sign in using 2FA.

You can also download single use backup codes, in case you temporarily lose access to your device.

Don't worry about finding an app, we have recommended apps for each type of phone in our instructions for setting up authenticator app 2FA.

Email 2FA

People who don't have a smart phone or can't use a smart phone for 2FA can set it up using the email account they sign into their MYOB account with.

To use email 2FA, you will need access to the inbox of your email account every time you sign in using 2FA.

 

 

Email

App

App (Authy)

Comes with back up codes

 

 

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Can be used with shared logins

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Use a shared email account

 

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Use shared credentials

Works on a phone

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Works on a tablet

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Works on a computer

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Use in a browser

Works without internet access

 


  

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What if I...

Share my login with someone else?

For security reasons you should consider setting up unique logins for everyone using your account.

If this isn't possible, you have three options:

  1. Use a shared phone.
    Do you have a corporate phone that could be shared in the office? You can set up an authenticator app on the shared phone, and make sure all shared users have access to it.
    Consider how practical this solution will be for your office. For instance, how would team members work outside the office?

  2. Use an authenticator app called Authy.
    With Authy, you can set up an account and share the credentials across multiple devices. Each user can access it in a browser or install it as a desktop or mobile app, and sharing credentials means that they can all access the same 2FA codes.

  3. Use email 2FA.
    If everyone using your shared login has access to the email account associated with that login, you can use email 2FA. All users need access to the email inbox so that they can receive the authentication code when they log in.

Don't have a smartphone or can't use it for 2FA?

If you don't have a smartphone, you have two options:

  1. Use an authenticator app called Authy.
    With Authy, you can set up an account and share the credentials across multiple devices. Each user can access it in a browser or install it as a desktop or mobile app, and sharing credentials means that they can all access the same 2FA codes.

  2. Use email 2FA.
    If everyone using your shared login has access to the email account associated with that login, you can use email 2FA. All users need access to the email inbox so that they can receive the authentication code when they log in.

Don't have access to my email inbox every time I log in?

You should use an authenticator app. We recommend different apps depending on what kind of phone or tablet you use.

Need a flow chart to help me decide?

No worries, here's one we made just for you.

 

 

 

 

 

 

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