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  • Error: "The server name or address could not be resolved" / "Internet name not found" after upgrading to Windows 10 build 1803



BankLink Practice and BankLink Books

After upgrading Windows 10 to build 1803 (April 2018 update) or adding a new workstation with this same build, you may encounter this error message: "The server name or address could not be resolved" or "Internet name not found" whilst other workstations that have not been upgraded will work without receiving the error.

These steps involve making changes to the registry. Please ensure that someone who is knowledgable in Microsoft Windows Operating Systems, such as your IT provider, performs these steps. For more details regarding making changes to the registry refer to KB 35308: Important information regarding making registry edits and file changes.

The file contains a registry key that can be imported on the server sharing the BankLink program files (BK5).

  1. To make the required changes, save the zip file to the server desktop and extract.
  2. Double-click the Server_SMB1disable_SBM2enable.reg on the server which shares the System Release folder mentioned above. 
  3. This will import the registry key for you.
  4. Once this is done, you will need to reboot the server for the change to take effect.

Should you wish to do this manually, please review the below. Following these instructions, you need to reboot the server for the changes to take effect. The keys which need to be changed and the settings that they need to be changed to are detailed below.

If any of the keys or values do not exist, you must create them first.

On the server - Disable SMB1 and Enable SMB2 & 3





HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Services\LanmanServer\Parameters\




HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Services\LanmanServer\Parameters\




Following this, a reboot will be required.  If you have SMB1 enabled, you will have required the Computer Browser service to be running.  If you do not require the Computer Browser Service for any other purpose, you can disable this following the steps below.

How to disable the Computer Browser Service

  1. Follow the menu path: Start > Control Panel > Administrative Tools.
  2. Double-click Services then double-click Computer Browser. The Computer Browser Properties window opens.
  3. Click the drop-down arrow on the Startup type field and select Disabled. The Startup type is set.
  4. Click Start, then click OK. The changes are saved.
  5. Close the Services window and the Administrative Tools window. The windows are closed.