Account Closed

The bank informed us the account has been closed

If you were issued a replacement card (for credit cards) or have a different account, you'll need to submit a new bank feed application

Account Holder to Contact Bank

There is an issue with your application

Contact your branch manager or account manager

Account Type Not Supported

There are certain types of accounts that banks do not have a bank feed service for & this is one of them.

Submit a new bank feed application for a different account

Account Type Required

The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.)

Contact us with your serial number, member number and account type for the account you are trying to link

Already Loaded

You have already applied for this account on a different application and we have already processed it

Contact us with the bank account details, serial number & company data file number of the file you want the bank feed to go to

Application Form Not Signed

We have received the application form without a signature

Reprint and send the completed and signed form. See Managing your bank feeds for instructions.

Awaiting Application Form

We have not yet received the application form

Reprint and send the completed and signed form. See Managing your bank feeds for instructions.

Bank Feed Ready

The bank feed has been activated and is feeding through transactions

Link your bank feed to an MYOB Essentials account.

For more information, see the relevant setting up instructions for your bank.

Bank Rejected Signature

The signature on your application form either doesn't match what the bank has on file or the account you are applying for requires more than one person to sign

If the signature doesn't match, go to your bank and update it. You'll need to resend the form after updating your signature.

If multiple signatures are required you'll need to reprint the bank feed application form and make sure all required people sign the form (one signature under the other is fine). See Managing your bank feeds for instructions.

Bank Requires Signature Update

The bank does not have your signature on file

Go to your bank and register your signature.  Then resubmit your bank feed application. See Managing your bank feeds for instructions.

Billing Account Number Required

You have applied for a credit card and entered the number on the card on your application, but the bank wants the billing account number instead

You'll first need to cancel any existing application with this status as bank feeds will never come through. Next, find the billing account number (sometimes called the ‘account number').  It should be displayed on the credit card statement. The billing account number is a 16 digit number. You can then resubmit your bank feed application. See Managing your bank feeds for instructions.

Hand-Written Amendments

There was handwriting on the form where there shouldn’t have been.  Banks are very strict with the form and will not accept any changes to the pre-printed information on the form.

For example, the account name or number has been crossed out and a different name or number has been written

Reprint and resubmit the application form without amendments. See Managing your bank feeds for instructions.

Invalid Account Name

The bank has rejected this application because the account name is wrong

You'll need to cancel this application and create a new application with the correct account information. See Managing your bank feeds for instructions.

If you're sure the account name is correct, contact us and we will chase it up with the bank

Invalid Account Number

The bank has rejected this application because the account number is wrong

You'll need to cancel this application and create a new application with the correct account information. See Managing your bank feeds for instructions.

If you're sure the account number is correct, contact us and we will chase it up with the bank

Loaded With Another Provider

The bank will not activate this account for bank feeds to MYOB because the account is currently still linked to another provider, e.g. the account is still linked to a bank feed with XERO but has not been cancelled prior to applying for the bank feed with MYOB

Contact your previous provider and make sure the bank feed is cancelled there. You can then resubmit the application for this account. See Managing your bank feeds for instructions.

Member Number & Account Type Required

The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.)

Contact us with your serial number, member number and account type for the account you are trying to link

Member Number Required

The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.)

Contact us with your serial number, member number and account type for the account you are trying to link

Missing Full Card Number

The credit card application form only has the last 4 digits pre-printed on it.  There are 12 empty   boxes preceding those last 4 digits where you need to write the first 12 digits.  These are empty or incomplete

Resubmit the application form and ensure all numbers are provided. See Managing your bank feeds for instructions.

No Longer Receiving Data

The bank has advised this account is no longer transacting (most likely closed)

No action required.  However, if the account is still active you can contact us.

Primary Account Number Required

There's more than one credit card on the account/statement. You have applied using the number on the card, but the bank wants the primary account number

Reapply using the primary account number. See  Managing your bank feeds for instructions.

Receiving Feeds With A Different Account Name

The account is already active but with a different account name

Contact us with your serial number and company file ID and we'll help resolve the issue.

Signature Not Matching At Bank

The signature on the application form is not the same one that the bank has on file for this account

Update your signature with your bank and/or resubmit the application with the signature that is on file at your bank. See Managing your bank feeds for instructions.

Wet Signature Not Received

The signature provided on the application has not been signed by hand, but rather a digital printed (or stamped) signature. Banks will reject these.

Resubmit your application and ensure the signature is physically signed. See Managing your bank feeds for instructions.