- Created by MathangiS, last modified by MiriamA on May 20, 2021
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Article ID:28487251
ARTICLE LAST UPDATED: May 20, 2021 16:15
Here you'll find some solutions to download errors and issues for Tax pre-fill, and answers to some common questions.
If you're looking for information on Activity Statements pre-fill, see Getting started with PLS activity statements.
Errors and issues when pre-filling into tax
Pre-fill status showing as 'Downloading'
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Error downloading the pre-fill report, the network path is not found. See Getting started with Tax pre-fill to check the report file settings path. |
Access to the path '\\\<servername>\<foldername>' is denied. Check the following.
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Error: "Binary stream '0' does not contain a valid BinaryHeader. Possible causes are invalid stream..." This error generally occurs if the server hasn't been restarted for more than 2 weeks. Either restart your server and pre-fill again or close the tax return you are trying to pre-fill and pre-fill again. Is there still an issue? Contact us for support. |
'Object reference not set to an instance of an object' for certain tax returns when prefilling using the ATO Pre-fill report. This error happens for tax returns where the taxpayer is over 60 years old and has a Superannuation Income Stream payment. We've fixed this issue in MYOB Tax version 2018.0a. Log in to my.myob.com.au to download the update. In the meantime, manually enter the pre-fill data for the Superannuation Income Stream payment item. |
FAQs
See What data pre-fills into Tax?.
See Pre-fill data availability on the ATO website.
This feature is available from version 2018.1 onwards.
Follow the steps below if you want to remove the Pre-fill wording from a tax return.
From within a tax return:
- Follow the menu: Utilities > Practice default options > Print options.
- Select the Attributes tab > Tick Exclude Pre-fill labels
Contact us to fix this issue.
You can restrict or give employees pre-fill access.
- Go Maintenance > Security > Task Permissions.
- From the Product dropdown, select Tax.
- Select the Group you would like to give or restrict permissions.
- Under Group Description, click to expand Maintenance
- Select Allow for the options you want to give users:
- Tax - Pre-fill Download & Save
- Tax - Pre-fill into Tax
- Tax - Pre-fill Open Report
- Tax - Pre-fill Report File Settings
- Click OK. The user will see the changes when they log out and log back in.
- If I delete the PDF copy of a pre-fill report, will it delete the data in the tax return?
No, information already pre-filled won't be impacted if the report deleted.
- If I import a pre-fill report into a return that's already pre-filled, will it overwrite the data?
Yes, all the already existing pre-fill will be overwritten (lost).
- Is there an audit trail for pre-filling?
No, we don't have an audit trail for the pre-fill.
MYOB INTERNAL STAFF ONLY
If the client has restarted the SBR Sender server and still having the issue, the DLLs in the Service folder under C:\Program Files (x86)\MYOB\SBRSender\Server\ is still an older version. Refer to the Cavalry team for the solution.
The useipsbr.xml and the ipsbrconfig.xsl files located in the MYOBAO\AOSQL\TAX\TAX\<databasename> folder are not up to date.
Rename the existing files, check the Tax version the client is on and copy the file of the same version. Close and re-open framework.
If you need to escalate any of the following issues to SST, make sure you include the data required.
Issue |
Data to be included when escalating |
If the data on the pre-fill report downloaded into AE/AO differs from the pre-fill report on the Tax Agent Portal. |
Copy of both pre-fill reports (the one downloaded into AE/AO & the one from the TAP), and the affected clients TFN |
Rejection errors for pre-filled returns. The issue is fixed if the pre-filled schedules are deleted and the return is manually keyed. |
The pre-fill report downloaded into AE/AO, export of the return and rejection notice |