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Once you've set up two-factor authentication, it's easy to sign in to your MYOB account using your MYOB account details and your mobile phone or email account.

Have a new device or lost your phone or email account? See Recovering your account.

Can I set up 2FA with my email account? 

We're rolling out email 2FA from the start of May. Not everyone will get access to email 2FA at the same time, but everyone will have the email option before 2FA becomes mandatory.

So if you can't see an email option - don't worry, you'll have it soon.

I'm having trouble signing in with email 2FA

Try these steps:

  1. Click Resend Email.
  2. Check your junk folder.
    If you haven't received an authorisation code in an email, the most likely explanation is that it's been sent to your junk or spam folder by mistake.
  3. Contact us for help accessing your account.
Signing in with two-factor authentication
  1. Sign in to your MYOB account. A screen appears asking for an authentication code.


    Don't have access to your phone? Click Try a different way to verify your account to use one of your one-time use backup codes. See Using your backup codes for more information.

  2. If your account uses:
    Email 2FA: Go to your inbox and open the email that has your authentication code.

    An authenticator app: Open your authenticator app, and find the authentication code for your MYOB account. It will look something like this:

  3. Enter the authentication code in the Authentication code field on your computer screen.

    Don't want to use two-factor authentication every time you sign in?

    Ticking Remember this device for 30 days will make MYOB trust your computer and browser, and not prompt you to sign in using two-factor authentication for the next 30 days.

    But don't worry, you're still protected by 2FA, because if you or anyone else tries to access your account from another computer or browser, a verification code will be required

  4. Click Verify, and you will gain access to your account.

  FAQs


Why am I being asked to enter the authentication code even after selecting the remember for 30 days option?

Why am I being asked to enter the authentocation code even after selecting the remember for 30 days option? 

There are a couple of possible reasons for being asked to enter the authentication code even after selecting the Remember this device for 30 days option:

  1. Clearing cookies on your internet browser.
  2. Accessing your MYOB account using another device or browser that you haven't selected the Remember this device for 30 days option.  
What if I don't have my phone with me or my phone is lost?

What if I don't have my phone with me or my phone is lost? 

If you've misplaced your phone, you can still sign in with two-factor authentication using a one time use backup code.

Haven't set up two-factor authentication? The codes will be made available to download at the end of the setup process.

It is highly recommended that you download and save/copy your backup codes in a secure, accessible location other than your phone.

If you've misplaced your backup codes, you can download them from the Security Centre. Note that you need to sign in to the Security Centre using two-factor authentication.

If you've misplaced your phone and your one-use backup codes, please see Recovering your account.

What happens if I get a new phone or mobile number?

What happens if I get a new phone or mobile number? 

Because the authentication app is tied to the phone it's installed on, if you change your number but use the same phone, 2FA won't be affected.

But if you change phones, you'll no longer be able to access your authentication codes until you set up 2FA on your new device.

If you lose access to your phone you can sign in using one of your backup codes. If you can't access your phone or backup codes, please see Recovering your account.

What happens if I get locked out of my account?

What happens if I get locked out of my account?

If your or someone else tries to log in to your account with the wrong authentication code, your account will be locked after three incorrect codes.

Your account will be unlocked automatically after 20 minutes, and you can sign in again.

What to do if it wasn't you

If your account gets locked when you haven't tried to sign in, someone else might be trying to sign in without your knowledge.

Please contact us immediately so we can make sure your data is safe.

Australia 1300 555 123 |  New Zealand 0508 328 283


Why am I receiving an error when signing in?

Why am I receiving an error when signing in with an authentication app?

The most common cause for an authentication error is that the time zone on your device is incorrect. Your device should have an option to automatically sync the date and time.

Apple device - follow the instructions here.

Android device using Google Authenticator - instructions on syncing the time in the app found here.

Any other device - see your device user guide for instructions.

 

Can I turn off two-factor authentication?

Can I turn off two-factor authentication? 

There is no way to turn 2FA once it is mandatory, but don’t worry, you still have options.
You can switch between app-based and email 2FA, and you can set up 2FA on new phones and tablets if you lose your old one or upgrade. For instructions, see Managing two-factor authentication 

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