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https://help.myob.com/wiki/x/RrPMAQ
ANSWER ID:9229
The error "Cannot load "MAPI32.dll". Please install MAPI" means a required component (MAPI) is missing from your computer.
Solution
We've provided a MAPI Fixit Tool below to replace the missing component. Complete the following steps on the computer you send emails from:
- Close AccountRight.
- Right-click the following link and choose to save the file to your Desktop: MAPI Fixit Tool.
- Double-click the downloaded ZIP file to open it. You'll see it contains a single file called CheckMAPI.VBS
- Double-click the file CheckMAPI.VBS to open the tool.
If this warning appears, click Yes, open this file.
If prompted to run as Administrator, click Yes.
- Follow the on-screen prompts to run the tool and fix your issue.
If you need to undo the changes made by this tool, double-click the file CheckMAPI.VBS to run the tool again. You'll then have the option to restore your original Windows settings.
For IT technicians
The MAPI Fixit Tool provided above restores a default Windows Registry value. If the tool is unable to modify the registry directly, the registry key (String Value) can be updated manually.
For 32-bit versions of windows:
Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem
Registry Value Name: MAPI
Type: REG_SZ
Registry Value: 1
For 64-bit versions of windows:
Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows Messaging Subsystem
Registry Value Name: MAPI
Type: REG_SZ
Registry Value: 1
