Getting started

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The section is only relevant if you're using MYOB AE or MYOB AO on a desktop computer in your practice. If you're an MYOB Partner, see our Getting started for partners page.

MYOB Practice Online can be used on any computer or mobile device with access to the internet.

You can access MYOB Practice Online at any time:

directly from your browser using ae.myob.com (if you have MYOB AE) or ao.myob.com (if you have MYOB AO). Bookmark the page for easy access in the future.
by clicking on the toolbar of your desktop version of MYOB AE or MYOB AO.

System requirements

To make sure that MYOB Practice Online displays and works correctly, use the latest versions of the following supported browsers:

Firefox
Google Chrome
Internet Explorer
Microsoft Edge
Safari.

Before you start

Make sure that you have set up MYOB Logins for each of your employees.
For MYOB AE clients only, if you're not using Document Manager with MYOB AE, make sure that you're using the Windows Explorer view for your Clients > Documents tab.
If you want to activate MYOB Practice Online at a later stage or only make it available to certain employees in your practice, see Restricting access for more info.

First-time setup

Open your MYOB AE or MYOB AO software on your desktop.
Click on the toolbar. A message displays letting you know that it may take some time to set up your online data.
Click Yes. The Terms of Use display.
Carefully read through the terms and conditions and then select the I agree with the above terms of use checkbox.
Click OK.
Once your online data has been set up, you'll be directed to MYOB Practice Online. A Welcome to AO/AE Live screen displays.
Enter your practice name.
By default, this is your company name as entered in MYOB AE or MYOB AO on your desktop. You would have set this up in Maintenance > Internal > Companies > Company Name. The first name in the list on the Maintenance - Companies page is used. If you would like to use a different practice name, simply edit the existing text.
Click Finish.
You'll now have access to MYOB Practice Online. You'll be logged in as the same user you were logged into MYOB AE or MYOB AO - your desktop version.

Problems?

Start by checking our FAQ and Troubleshooting help topics. And feel free to contact MYOB Support on 1300 555 666 if you keep having issues.

Related topics

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