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MYOB AO Classic release notes & install guide—21.0.0a (New Zealand)

Release date—20 September 2018

MYOB currently use the TLS 1.0 security protocol to communicate with their online services. TLS 1.0 will no longer be supported from 1 October 2018.

This NZ AO Classic version 21.0.0a update is necessary for all MYOB Payroll users who post journals to AccountRight Live (cloud company file) and will ensure your software continues to run smoothly.

If you don’t run this update, you won’t able to login to AccountRight Live from MYOB Payroll from 1 October 2018.

Install Guide

Read through this installation guide before you begin installing this update. It will help you plan the tasks required.

Prerequisites
  • Make sure you have version 21.0.0 installed on your network or standalone computer.
  • Ensure everyone's logged out of all MYOB programs.
  • Check that your computer meets the system requirements.
  • Disable your virus checker.
  • Back up your data, for more information refer to Backing up my AO Classic data.
Installing AO Classic

Download the MYOB AO Classic 21.0.0a – Update file from my.MYOB.

If you are installing from:

  • a Windows 8 workstation
  • the server from a Windows 8 workstation
  • a Windows 8 workstation running terminal server

turn off User Accounts Control (UAC) on the workstation before installing. The UAC can be accessed from the Control Panel and should be turned on again after the installation is complete.

If you have any issues in Windows 10 turn off UAC. For more information refer to Disabling User Account Control (UAC).

Follow the instructions for network installation, standalone installation or terminal server installation, as applicable:

Network installation

To update your network installation, you must complete the following three tasks in order:

Task 1—install the update on the server from a workstation

You must install the update on your server before you install it on workstations.

  1. Log on to the workstation that has AO Classic installed. If your computer has security rights enabled, log on as Administrator and check that everyone on your network has closed all MYOB programs.

    Don't open any MYOB programs during installation. Wait until the install has finished before opening MYOB programs.

  2. Locate and run the .exe update file. The InstallShield wizard window opens.

  3. Review the release notes.

  4. Click OK to begin the installation. The message Setup will now update your MYOB Accountants Office files appears.

  5. Click Next. The install runs.

  6. Click Finish. The update is installed.
  7. Continue to Task 2—reindex your databases.
Task 2—reindex your databases

You must reindex your databases before you can use MYOB AO Classic.

  1. Log on to a workstation that has MYOB AO Classic installed. If your computer has security rights enabled, log on as Administrator.
  2. Start MYOB AO Classic.
  3. Select File > Housekeeping > Reindex Databases. The Select Modules window opens.

  4. Click Select All.

    We recommend that you select the Remove records flagged for deletion checkbox. This permanently deletes records from your database.

  5. Click OK. When the reindexing is complete, the MYOB AO Classic window reopens.
  6. Continue to Task 3—update workstations.

We recommend that you reindex your databases each month. This will remove errors and help to improve your database performance.

Task 3—update workstations

After you have installed the update on your server:

  1.  Log on to a workstation that has MYOB AO Classic installed. If your computer has security rights enabled, log on as Administrator.

    Don't open any MYOB programs on other workstations during installation.
    The update requires exclusive access to your data files.
    These files may be corrupted if any MYOB program is started on another workstation during the update process.
  2. Disable any anti-virus programs that you may be operating on the workstation.

  3. Select Start > All Programs > MYOB > Update Accountants Office. The InstallShield wizard window opens.

    If you see an Open File Security or User Account Control warning message, click Run or Allow.

  4. Click OK.
  5. Your MYOB AO Classic files are updated.
  6. Repeat these steps on all workstations where MYOB AO Classic is installed.
Standalone installation

Install the update on a standalone computer

  1. Log on to your computer. If your computer has security rights enabled, log on as Administrator and check that everyone on your network has closed all MYOB programs.

    Don't open any MYOB programs during installation. Wait until the install has finished before opening MYOB programs.

  2. Locate and run the .exe install file. The installation files are extracted and the InstallShield wizard window opens.

  3. Click OK to begin the installation. When the installation is complete, a message is displayed informing you that your files have been updated.

  4. Click Next. Review the Release Notes.
  5. Click Install AO Classic. The install runs.
  6. Click Finish. The update is installed.
  7. Reindex your databases:
    1. Start MYOB AO Classic.
    2. Select File > Housekeeping > Reindex Databases.
      The Select Modules window opens.

    3. Click Select All.

      We recommend that you select the Remove records flagged for deletion checkbox. This permanently deletes records from your database.

  8. Click OK. When the index is refreshed, the MYOB AO Classic window re-opens.

We recommend that you reindex your databases each month. This will remove errors and help to improve your database performance.

Terminal server installation

The following instructions apply to running the terminal server setup from the MYOB AO Classic browser.

  1. Log on to the terminal server computer. If your computer has security rights enabled, log on as Administrator and check that everyone on your network has closed all MYOB programs.

    Don't open any MYOB programs during installation. Wait until the install has finished before opening MYOB programs.

  2. Locate and run the .exe install file. The installation files are extracted and the InstallShield wizard window opens.

  3. Click OK to begin the installation. When the installation is complete, a message is displayed informing you that your files have been updated.

  4. Click Next. Review the Release Notes.
  5. Click Install AO Classic. The install runs.
  6. Click Finish. The update is installed.
  7. Reindex your databases:
    1. Start MYOB AO Classic
    2. Select File > Housekeeping > Reindex Databases
      The Select Modules window opens.

    3. Click Select All.

      We recommend that you select the Remove records flagged for deletion checkbox. This permanently deletes records from your database.

  8. Click OK. When the index is refreshed, the MYOB AO Classic window re-opens.

We recommend that you reindex your databases each month. This will remove errors and help to improve your database performance.
Post-installation

To check that your software is up to date:

  1. Start MYOB AO Classic.
  2. Select Help > About.
  3. Check that version number is 21.0.0a.
    If not, see Troubleshooting.
Troubleshooting

Solutions to most problems can be found in our online Knowledge Base. To search the knowledge base, select Accountants Office Classic in the drop-down and type in your question.

Some common issues you may experience when installing the update:

  • In the Device Manager tab (right-click on the Start menu and select Device Manager), check there are no yellow exclamation marks. Resolve conflicts before proceeding.
  • Check the font size is normal (right-click on the Start menu and select Settings).
  • Check drive mapping — all workstations should be using the same drive letter to access the MYOB folder on the server, for example, F:\ drive.
  • Log on with administrator privileges on every computer you are updating.
  • If you encounter an error when the *.OCX files are being installed, click OK and start the installation again.
  • Try updating manually — In Windows Explorer, select the X:\MYOBAO folder (where X is the mapped network drive), and double-click the setup.exe file.
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