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2FA authenticator apps only
If you don't have access to your 2FA device to get an authentication code, you can use a backup code instead. Each backup code can only be used once.
Using email 2FA?
If you don't have access to your emails, you'll need to call us to recover your account.
If you're having trouble accessing your account and don't have your backup codes, you may have been locked out. You'll need to call us to recover your account and log back in.
When you first set up 2FA, you're prompted to download your backup codes. You can also download and manage your codes at https://my.account.myob.com/backupcodes
Generate new backup codes before using all the old ones! Otherwise you might need to call us to recover your account.
From here you can download or print unused backup codes, or regenerate 10 new codes. Regenerating your codes deactivates your old ones, which might be handy if you've lost them.
Here's how to sign in using a backup code:
Used your last backup code? We recommend generating a new set. See Managing your backup codes.
Signing in with two-factor authentication
Recovering your account
Using the Security Centre
Managing two-factor authentication
Setting up two-factor authentication
Which two-factor authentication method should I use?
Two-factor authentication for accountants and bookkeepers
Trust this device for 30 days
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