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Just these help pages, not phone support or the product itself
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Anything else you want to tell us about the help?
App-based 2FA only
If you don't have access to your 2FA device to get an authentication code, you can use a backup code instead. Each backup code can only be used once.
Using email 2FA?
If you don't have access to your emails, you'll need to call us to recover your account.
When you first set up app-based 2FA, you're prompted to download 10 backup codes. You can download or print these codes again by signing into https://my.account.myob.com/backupcodes
From here you can also regenerate 10 new backup codes. This deactivates your old codes, which you'll want to do if you've lost them.
Generate new backup codes before using the last two! You might need these to generate a new set of backup codes, otherwise you'll need to call us to recover your account.
Here's how to sign in using a backup code:
Used your last backup code? We recommend generating a new set. See Managing your backup codes.
If you're having trouble accessing your account and don't have your backup codes, you may have been locked out. You'll need to call us to recover your account and log back in.
Signing in with two-factor authentication
Recovering your account
Using the Security Centre
Managing two-factor authentication
Setting up two-factor authentication
Which two-factor authentication method should I use?
Two-factor authentication for accountants and bookkeepers
Trust this device for 30 days
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