You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 88 Next »


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

AccountRight Plus and Premier, Australia only

If you've made a mistake when recording a pay, it's easy to fix. Depending on your scenario, here's how to do it:

 

If you need to...Do this...
undo a pay

Reverse or delete the pay, then re-enter it (if needed).

See To reverse or delete a pay.

fix the hours or amounts in a pay

Adjust the employee's next pay, or process a separate pay for the adjustment.

See To fix the hours or amounts in a pay.

change any of these details in a pay:

  • pay period

  • payment method

  • employee bank account details

  • statement text

  • whether a cheque or pay slip needs to be printed or emailed

Open the payroll transaction and make your changes.

See To change other pay details.

Closed payroll years

You can't edit pays dated in a closed payroll year.


To reverse or delete a pay

If your user role allows transactions to be changed, you can reverse or delete a pay.

To reverse a pay

To reverse a pay

  1. Ensure the Transactions CAN'T be Changed, They Must be Reversed preference is selected in the Setup menu > Preferences > Security tab.


  2. Redisplay the pay by clicking Find Transactions at the bottom of the Command Centre, selecting the employee in the Card tab and clicking the pay's blue zoom arrow ().

  3. Go to the Edit menu and choose Reverse Transaction.

    If the pay being reversed is a cheque or electronic payment a message will be displayed advising it will be recorded as cash. Click Yes and the original account will be reversed.

Using timesheets? You can't reverse a pay which uses timesheets but you'll be able to delete it.

To delete a pay

To delete a pay

You should only delete a pay if the amount hasn't been withdrawn from your bank account. If you need to adjust an overpaid or underpaid amount see the appropriate FAQ below.

To delete a pay:

  1. Ensure the Transactions CAN'T be Changed, They Must be Reversed preference is not selected in the Setup menu > Preferences > Security tab.

  2. Redisplay the pay by clicking Find Transactions at the bottom of the Command Centre, selecting the employee in the Card tab and clicking the pay's blue zoom arrow ().

  3. Go to the Edit menu and choose Delete Transaction.

Delete Transaction greyed-out? Your user role needs to be set up with permission to delete transactions. If you need to regularly change transactions, ask your administrator to add this permission to your user role.

What will prevent me from deleting a pay?

A transaction's zoom arrow will be shaded () if:

  1. you've set the security preference in AccountRight which prevents transactions from being deleted (they can only be reversed) Learn about changing or deleting transactions

  2. the transaction is from a previous (closed) financial year Learn about closing a financial year

  3. the transaction is part of a processed Prepare Electronic Payment Learn about electronic payments

  4. the transaction is part of a Pay Liabilities transaction  Learn about paying payroll liabilities

  5. the transaction is part of a Pay Super transaction Learn about making super payments


To fix the hours or amounts in a pay

Here's a few common scenarios where a similar approach is used: include the adjustment in the employee's next pay, or record a separate pay for the adjustment. If your scenario isn't covered, you can reverse or delete the pay then re-enter it.

To fix a pay with incorrect leave or super amounts

To fix a pay with incorrect leave or super amounts

To fix a pay which contained incorrect super or leave amounts, either make the adjustment on their next pay, or record a new pay for the employee using the Process Payroll Assistant (Payroll command centre > Process Payroll).

Enter the super amounts or leave hours you need to adjust as positive or negative amounts. Remember to zero out all the categories that you are not adjusting.

The end result should be $0 net pay, and the only amounts/values should be against the categories you are editing. You'll be notified that you are recording a $0 pay, and that it will be a "void" cheque. That's fine in this case.

Also see Adjusting leave entitlements and Checking and adjusting superannuation.

To fix a pay with an incorrect PAYG amount

To fix a pay with an incorrect PAYG amount

To fix a pay where the wrong amount of PAYG tax was withheld, work out how much PAYG tax has been overpaid or underpaid, then adjust the PAYG on the employee's next pay.

Alternatively, you can create a separate pay for the adjustment and enter the adjustment value against the PAYG Withheld category. Remember to zero out all other hours and values on the pay.

If the employee had overpaid PAYG, enter the adjustment as a positive value. If it's to adjust an underpayment, enter a negative value.

To fix an overpayment

To fix an overpayment

If you've overpaid an employee you can make an adjustment on their next pay, or if they have paid back the amount, record a new pay for the employee using the Process Payroll Assistant (Payroll command centre > Process Payroll).

Enter the adjustment as a negative (-) amount in the Hours or Amount columns of the category that was overpaid. Remember to zero out all the categories that you are not adjusting. The net pay amount should be equal to the overpayment, and shown as a negative amount. You can also use the Memo field on the pay to enter a note about this payment.

Note that when recording a pay with a negative net pay amount, the payment method is automatically changed to Cash and the linked bank account for cash payments will be used. This can't be changed.

Can't record a negative pay? This feature is only available in the new AccountRight. See the help for these other products: AccountRight v19 | AccountEdge.

To fix an underpayment

To fix an underpayment

If you've underpaid an employee you can make an adjustment on their next pay, or if they want the money now, record a new pay for the employee using the Process Payroll Assistant (Payroll command centre > Process Payroll).

Enter the adjustment amount in the Hours or Amount columns of the category that was underpaid. Remember to zero out all the categories that you are not adjusting. The net pay amount should be equal to the underpayment. You can also use the Memo field on the pay to enter a note about this payment.


To change other pay details

Apart from the changes described above, there's only a limited number of other changes you can make to a recorded pay. These include:

  • pay period

  • memo

  • payment method

  • employee bank account details

  • statement text

  • whether a cheque or pay slip needs to be printed or emailed.

To change other pay details
  1. Go to the Payroll command centre and click Transaction Journal.

  2. Find the pay to be changed (use the Dated From and To fields to specify a date range).

  3. Click the zoom arrow to open the pay.

  4. Make your changes. To change the bank account this pay will be paid into (this pay only), click Banking Details and enter the new bank details for this pay.

  5. When you're done, click OK.

To change the details of a job allocated to a pay transaction, go to the Lists menu > Jobs. Click the zoom arrow of the job, make your changes and click OK.

What will prevent me from changing these details?

You won't be able to change these details if:

undo correct payroll