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Accountants Office Suite
Accountants Enterprise Suite
AO Assets Live (NZ)
AE Assets Live (NZ)
AO Assets Live (AU)
AE Assets Live (AU)
Article ID: 31940331
ARTICLE LAST UPDATED: 30 November 2018 11:11 AM
When generating a report or schedule within a Client Accounting - Assets period, you may encounter the error "Unable to download. The file could not be written to the cache".
When downloading files, Internet Explorer must create a cache or temporary file. If the option Do not save encrypted pages to disk is selected in your Internet Explorer settings, a cache file is not created and therefore the download fails.
Client Accounting uses Internet Explorer to retrieve data for the assets report. This means if you're using a different default web browser (e.g. Google Chrome or FireFox), you'll still need to perform the steps below to resolve this issue.