Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 23 Next »


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

A two-factor authentication (2FA) app can only be used on a single device. So if you have a new device (phone, tablet, etc.), you'll need to set it up for 2FA.

If you've only changed phone numbers, and not the device, there's nothing you need to do. Your 2FA app will keep working the same way.

Choose your scenario to get started.

 

I have my old device or a backup code
  1. Go to my.account.myob.com and log in with your MYOB account details.
  2. Verify your account using the verification code from your old device or by using a backup code.
    After successfully logging in, the Personal Information page appears.
    2FA Personal Information Page
  3. Click Change your 2FA device.
  4. Re-enter your password and click Sign in.
  5. Enter the authentication code from your current 2FA app and click Sign in.
  6. Click Continue to begin setting up your new device.
  7. Follow the steps below for your new device.

    Android & Apple devices
    1. Open the Google Play or App Store app on your phone.
    2. Search for "Google Authenticator" and look for this icon:
    3. Download and install Google Authenticator onto your phone.
    Windows mobile devices
    1. Open the Windows Store app on your phone (or tap here).
    2. Search for Microsoft Authenticator and look for this icon:
    3. Download and install the application onto your phone.
  8. Once you've installed the authenticator app on your device, you need to link the app to your MYOB account.

    Link the authenticator app to your MYOB account
    1. Go to my.account.myob.com and log in with your MYOB account details.
    2. On the Personal information page, click Get started
    3. Re-enter your password and click Sign in.
    4. Choose Mobile app then click Next.
    5. Choose your operating system, then click OK I've downloaded the app.
    6. Open the authenticator app on your device and add a new account. If you have trouble, see the app's help.
    7. If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only.
    8. If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan with QR code? on the MYOB page and enter the code that appears into the app.
    9. Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter the code field on the MYOB page and click Continue.
    10. Click Download 10 backup codes, and save the file somewhere safe.
      These codes will help you sign into your account if you lose access to your device. Learn more about using your backup codes.
    11. Click Finish and sign in.
      From now on, when you sign in you'll be asked to enter an authentication code from your app. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days.
I don't have my old device or a backup code
  1. Go to my.account.myob.com and log in with your MYOB account details.
  2. Verify your account as follows:
    1. Click Don't have your code? Try another way.
    2. Click Email me a recovery code.

      Don't have this option?

      That's fine. Give us a call and we'll get you up and running in no time.

      • Australia - 1800 620 430 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun Melbourne time)

      • New Zealand - 0800 60 69 62 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun New Zealand time)

    When you receive your recovery email
  3. Follow the steps in the email to sign in.
  4. Click I have a new phone and I need to set up 2FA.
  5. Click Continue to begin setting up your new device.
  6. Follow the steps below for your new device.

    Android & Apple devices
    1. Open the Google Play or App Store app on your phone.
    2. Search for "Google Authenticator" and look for this icon:
    3. Download and install Google Authenticator onto your phone.
    Windows mobile devices
    1. Open the Windows Store app on your phone (or tap here).
    2. Search for Microsoft Authenticator and look for this icon:
    3. Download and install the application onto your phone.
  7. Once you've installed the authenticator app on your device, you need to link the app to your MYOB account.

    Link the authenticator app to your MYOB account
    1. Go to my.account.myob.com and log in with your MYOB account details.
    2. On the Personal information page, click Get started
    3. Re-enter your password and click Sign in.
    4. Choose Mobile app then click Next.
    5. Choose your operating system, then click OK I've downloaded the app.
    6. Open the authenticator app on your device and add a new account. If you have trouble, see the app's help.
    7. If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only.
    8. If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan with QR code? on the MYOB page and enter the code that appears into the app.
    9. Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter the code field on the MYOB page and click Continue.
    10. Click Download 10 backup codes, and save the file somewhere safe.
      These codes will help you sign into your account if you lose access to your device. Learn more about using your backup codes.
    11. Click Finish and sign in.
      From now on, when you sign in you'll be asked to enter an authentication code from your app. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days.

Having trouble changing your 2FA method or device?

See Getting help with two-factor authentication.

  FAQs

How do I change my 2FA email address?

If you use email 2FA, your verification codes are sent to the email address you use to sign into your MYOB software. If you want to change this address, you'll need to update your login details.

If you don't have access to your old email account, you'll need to contact us for help.

  • Australia - 1800 620 430 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun Melbourne time)

  • New Zealand - 0800 60 69 62 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun New Zealand time)

  1. Sign in to my.MYOB with your current email address and password (sign in here: Australia | New Zealand).
  2. If prompted, enter your 2FA verification code.
  3. Go to the My Account menu at the top of the screen and choose Change Login.
  4. Update your login.

Still need help? Contact us and we'll get you up and running in no time.