Just these help pages, not phone support or the product itself
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This section is only relevant if you’re an MYOB Partner and don't use MYOB AE/AO.
If you’re an MYOB Practice Online administrator, or the primary contact of the practice, you can manage other staff members' access to Practice Online.
We recently renamed the User management tab on the Settings page to Staff. This name change is slowly rolling out to everyone. If you have a User management tab, you can still follow these instructions, but some details might differ.
Enter the email address of the person you want to give access to.
The email address must be associated with an MYOB account. If the staff member doesn’t have an MYOB account, they’ll need to sign up for one first by visiting https://my.myob.com
If a staff member’s name has changed, they can update their details by logging into my.MYOB and updating their name on the Contact details page. You can also edit their name, by logging in to my.MYOB and choosing My Account > Maintain Users. Note that it can take some time for the name change to be reflected in MYOB Practice Online.
When you add a staff member, the role assigned to them in my.MYOB (Administrator or General) will apply to Practice Online too. To edit their role, log in to my.MYOB and choose My Account > Maintain Users.
If you delete a staff member who has Administrator access to Practice Online, they will be given General user access by default if you add them back.
If you need to change their role, log in to my.MYOB and choose My Account > Maintain Users.
If a staff member doesn’t have access to an MYOB Essentials or AccountRight file that’s listed on the Transaction processingpage, you’ll need to give them user access.