- Created by BrianQ, last modified by RonT on Apr 30, 2019
You are viewing an old version of this page. View the current version.
Compare with Current View Page History
« Previous Version 44 Next »
https://help.myob.com/wiki/x/QZ86Ag
How satisfied are you with our online help?*
Just these help pages, not phone support or the product itself
Why did you give this rating?
Anything else you want to tell us about the help?
Update 30-04-2019: Our activation and confirmation service is still unavailable
See our online status page for up to date information
We're working on this as a priority and will have the service back online as soon as possible. We apologise for the inconvenience and realise how important it is to resolve it as quickly as possible. Thanks for your patience.
If you're completing a BAS, don't worry—we're currently working with the ATO for the best approach to deal with BAS deadlines.
Company file activation and confirmation should be quick and painless processes that happen online, behind the scenes.
If something is going wrong, check the list below for a solution.
| Issue | Solution |
|---|---|
| Error: "Maximum number of company files activated" | This means you've already activated the maximum number of company files allowed under your licence entitlement. So first, make sure you're trying to activate the correct file. If it's the right file, you'll need to either:
We're here to help with either of these options, so call us on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand). |
Error: "Connection error" or Error: "Unable to connect to the online confirmation service" | This error appears if there's a problem with your internet connection. If your internet connection seems fine (you can open web pages or send and receive emails), there might be antivirus or firewall software on your computer preventing the connection. Try temporarily disabling your antivirus or firewall software and attempting the activation / confirmation again. See your antivirus and firewall software help to learn how to temporarily disable the software. Once you've activated or confirmed, you can re-enable the software. If the issue persists, we're here to help. Call us on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand). |
| Error: "Unable to activate this company file" | This error simply shouldn't happen. Something is stopping the activation/confirmation and we need to find out what it is so it doesn't happen again. Give us a call and we'll sort it out ASAP. In Australia call 1300 555 151 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun (Melbourne time)) In New Zealand call 0800 60 69 62 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun (New Zealand time)). |
| Company file has become read-only | If an AccountRight window displays Read-only, this means you can view the displayed information but can't record new information. This can occur if:
|
Unable to confirm after upgrading to the new AccountRight
| If your file has been activated with someone else’s serial number (such as your accountant’s) then you'll need to change the serial number in your company file. To do this open the file in your new AccountRight software, go to the Help menu, choose Change Serial Number and enter the serial number for your AccountRight subscription. Learn more about changing your serial number. Not sure what number to enter? Contact us and we'll give you a hand. |
Can't find your answer?
Contact us and we'll be happy to help.
| Australia | Call 1300 555 151 7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun (Melbourne time) |
| New Zealand | Call 0800 60 69 62 9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun (New Zealand time) |
Yes
No
Thanks for your feedback.