1. In the toolbar, click Contacts. The Find Clients tab opens.

2. In the Search for field, type the client code or name and click Search. The client record appears.
3. Either:
   1. Highlight the client
      or

   2. Double click to open the client.

4. On the Tasks bar, click Debtors ledger. The Debtors Ledger tab opens for the client.

5. On the Tasks bar, click Adjustments. The adjustment data entry window appears.
   

6. (AE only): In the Company field, select the relevant company from the drop-down if applicable.

7. In the Date field, enter the date of the adjustment. Enter the date in the format dd/mm/yyyy or select it from the drop-down calendar. The default date is the current date.

8. In the Receipt Number field, enter a unique adjustment number to help track the adjustment.

   It is recommended that you enter the original bill number as the receipt number.

   The number is prefaced with Adjustment, Bad Debt or Discount when it is stored in the system. This reference depends on which field the amount was entered into; Adjustment, Bad Debt or Discount column.

9. In the Description field, enter a reason for the adjustment entry.

10. In the Style field, select a different style from the drop-down if you don't want to use the default adjustment template.

11. Under the transaction column headings, click the bill you want to apply the adjustment to.

    If no entries appear under the headings of Date, Number and Gross etc, this indicates there are no outstanding bills / invoices. If this is the case, on the Tasks bar, click Ledger to review your historical entries.

12. Either:

    1. If you're reducing the bill amount owed due to under payment, in the Adjustment column, enter a positive amount for the bill.

    2. If you're increasing the bill amount owed due to an overpayment, in the Adjustment column, enter a negative amount for the bill.

    3. If you are processing a bad debt for a client due to failure to collect outstanding monies, in the the Bad Debt column, enter a positive amount.

    4. If you are processing a discount for a client, in the Discount column, enter a positive amount.

13. Press Tab or Enter. The Gross Unpaid amount is updated to reflect the amount entered in the Adjustment, Bad Debt or Discount column. Check the Gross Unpaid amount is correct before posting the entry.

14. Click Post. The message 'Posting will commit these transactions PERMANENTLY.  Do you wish to continue' appears.

    If do you not click Post after making an adjustment, then the adjustment is not committed or saved.

15. Click Yes to post the transaction. The adjustment is automatically allocated against the respective bill(s). Print an adjustment note if applicable There is no current provision to print a bad debt note or discount note.

1. From Practice Manager, in the toolbar, click the  Debtors drop-down and choose Adjustment to Print. The Adjustment to Print window opens.

2. Either:

   1. Click the checkbox to select one or more Date/Client Name combinations.
      or

   2. Click the checkbox in the column heading to select all listed adjustments.
      
3. Click the Print Document checkbox, then click OK. The adjustment(s) are sent to your printer.

4. Click the Mark as Printed checkbox to indicate that the adjustment has been printed or emailed and can be removed from the display.

Your client's name should be print on the adjustment note. If the client name is missing, make sure you've entered in a Mailing Name in the client record.