ANSWER ID:3678

If you receive a message that your ir-Filing has failed due to the first line having invalid characters, try the following:

• Check that the phone number does not contain brackets. Go to the Tools menu, choose Options, and click the Contact tab to check the phone number.
• Check that all company information is set up correctly.

If changes are required you'll need to restore your company file, make the changes, and then resubmit your ir-File.