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AccountRight Plus and Premier, Australia only

Payroll reports that have a status of Rejected can't be resent to the ATO. You need to work out why the report was rejected, correct the issue, then the information will be sent to the ATO on your next pay run.

Error codeProblemResolution

The wrong ABN has been entered during set up.

Payroll reporting error: "CMN.ATO.GEN.200001"

CMN.ATO.AUTH.007You usually get this error when the ATO and MYOB data don’t match.Single Touch Payroll error CMN.ATO.AUTH.007
SBR.GEN.AUTH.006You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.Single Touch Payroll error SBR.GEN.AUTH.006
CMN.ATO.AUTH.011The client you reported is not associated with the ABN or Registered Agent Number you supplied when you set up STP.You'll need to update your STP details.

Getting a different error? Authentication errors like these are generated by the ATO, so check their list of errors for more details.


To view errors
  1. Go to the Payroll command centre and click Payroll Reporting.
  2. Click Payroll Reporting Centre.
  3. Click the ellipses button and choose View report detail.
    Payroll reporting centre with rejected report ellipsis clicked
  4. Use the table above to troubleshoot the issue. If you can't find the error here, check the error list on the ATO website or get in touch with our support team on 1300 555 123.
  5. Once the error is fixed the details will be sent when you process your next pay run.

Do you need to fix a pay, such as an overpayment or underpayment? See Fixing a payroll overpayment or underpayment.


What's sent to the ATO?

Only your employees' year to date figures are sent to the ATO. Take a look at this quick video to learn more.

We're working on adding some reports that'll help you keep track of what's been reported to the ATO—stay tuned. In the meantime, check this ATO information about viewing your reports for Single Touch Payroll.