If you've linked a client to their MYOB Essentials or AccountRight file, you can see which forms are coming up for the client on the Transaction processing page.

If the 'Multiple' status appears

If you prepare activity statements for more than one branch, you might see the Multiple status appear on the Transaction processing page.

This means we've received ATO activity statement information for multiple branches but can't match them to the client because their branch number is missing in their record.

You will need to enter a branch number before you can see their activity statement details on the Transaction processing page.

Tracking activity statements for a client's other branches

Since you can only specify one branch number for each client record, here's what you can do if you prepare activity statements for another branch:

• Create another client record with the same ABN, and enter the other branch number you service. You will need to link the client to a file that hasn't already been linked. OR
  
  

• Only have one record for the client, and track the status details of forms you've added for their other branches on the Tax page.

  The Tax page only shows details for forms you have started.