Fix rejected reports in Single Touch Payroll

https://help.myob.com/wiki/x/SvQ6Ag

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Payroll reports that have a status of Rejected can't be resent to the ATO. But you'll need to work out why the report was rejected and fix the issue.

You can't resend, delete, or undo rejected reports.

The Rejected status will remain for the report, but once you've fixed the issue, updated payroll information is sent to the ATO on the following pay run.

Error code	Problem	Resolution
CMN.ATO.AUTH.007	You usually get this error when the ATO and MYOB data don’t match.	Single Touch Payroll error CMN.ATO.AUTH.007
SBR.GEN.AUTH.006	You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.	Single Touch Payroll error SBR.GEN.AUTH.006
CMN.ATO.AUTH.011	Tax or BAS agents only. The client you reported is not associated with the Agent ABN or Registered Agent Number you supplied when you set up STP.	You'll need to update your STP details.
CMN.ATO.PAYEVT.EN92168	The update is referring to a previous year where STP reporting did not occur.	You're trying to do an update event for a previous payroll year where there are no reported amounts to update. You'll need to prepare a payment summary for these employees. This could happen if the employee hasn't been paid since setting up STP and you're now in a new financial year.
CMN.ATO.PAYEVT.00019	The date entered for the pay update date must not be later than today's date	Check your payroll dates to make sure they are not future dated. Known issue - 01/07/2019 If you received this error for a pay dated on the 01/07/2019, ignore the rejection and your YTD details will be sent on your next pay run.

Getting a different error? Authentication errors like these are generated by the ATO, so check their list of errors for more details.

First, view errors details

Go to Payroll > Payroll Reporting.
Click the ellipses button and choose View report detail.
Use the table to troubleshoot the issue. If you can't find the error here, you can get in touch with our support team on 1300 555 123.

FAQs

What information is sent to the ATO?

When you record and submit a pay run (even if it's a zero-dollar pay run), only your employees' year to date figures are sent to the ATO. Take a look at this quick video to learn more.

Also check this ATO information about viewing your reports for Single Touch Payroll.

Can I fix or delete a report that's been sent to the ATO?

No. You can't delete or "undo" a report that's been sent to the ATO. Instead, the next time you record a pay and submit it to the ATO, the latest year-to-date totals will be submitted.

This means if you've reported a wrong amount to the ATO, delete the incorrect pay, record it again and submit it to the ATO.

Take a look at this quick video to learn more.

What if I need to send updated information to the ATO after the last pay for the year?

If there's no more pays left to process for the payroll year, you can record a $0 (zero dollar) pay any employee whose information has changed.

Remove all hours and amounts from the pay. When the $0 pay is recorded, you'll be prompted to declare and send the details to the ATO. The employee YTD amounts are then sent to the ATO.

Child pages

First, view errors details

FAQs

What information is sent to the ATO?

Can I fix or delete a report that's been sent to the ATO?

What if I need to send updated information to the ATO after the last pay for the year?

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