You are viewing an old version of this page. View the current version.
How satisfied are you with our online help?*
Just these help pages, not phone support or the product itself
Why did you give this rating?
Anything else you want to tell us about the help?
When you purchase a domain name, you're purchasing the use of that domain name for a particular amount of time. The amount of time varies depending on the type of domain name purchased.
Domain names managed by MYOB Atlas can be renewed at any time through your MYOB Atlas website.
If you log in within 90 days of the domain expiring, you'll see a banner advising you that the domain name is due to expire on a certain date.
This alert gives you time to renew before the expiry.
We recommend renewing your domain name before it expires, so that people can continue visiting your website.
To renew your MYOB Atlas domain
- Log in to your MYOB Atlas website.
- From the Site settings menu, choose My domain names.
- Click Renew for the domain name to be renewed.
- On the Renew your domain name window, check that all of your details are correct.
- If your payment details are wrong, update your payment profile through my.MYOB (Australia | New Zealand).
- Click Make payment to complete the renewal.
How do I renew a domain name if it's hosted on another registrar?
You'll need to contact that registrar to organise the renewal.
What happens if I don’t renew my domain name?
If your domain name expires, nobody will be able to view your website through that domain name, including the domain owner. This will impact the traffic to your website.
You'll still be able to view your website through your default domain and any other domain names purchased for it.
Can I renew my domain after it's expired?
When your domain expires you have a limited hold period in which to renew the domain name before it becomes available for someone else purchase. The length of this holding period varies depending on the type of domain.
- .com.au domains have a 30 day hold period
- .com domains have a 45 day hold period
- .co.nz domains have a 90 day hold period
My domain has expired, how can I access my website to renew it?
Even if your domain name has expired, you can still access your MYOB Atlas website through your default .myob.net domain. If you don’t know your default .myob.net domain, email our team at email@example.com and we'll provide you with that domain name.
Simply email them and provide them with your expired domain name or email address that you used when you registered for your MYOB Atlas site.
How can I check when my domain name is due to expire?
You can check when your domain names managed by MYOB Atlas are due to expire through the My Domain Names section of your website. Alongside the green renewal button will be the expiration date of that domain name.
If your domain name is managed by another registrar you'll need to speak with them about the expiration date of the domain name.