Enter the email address of the person you want to give access to.
The email address must be associated with an MYOB account, which they will already have if they can access MYOB products and services, such as MYOB Essentials.
If the staff member doesn’t have an MYOB account, you can create one for them, see the "Creating MYOB accounts for your staff using my.MYOB" section below.
Click Add staff. They will be added as a staff member with the "General" role.
Enter the staff member's details, including their contact role: General or Administrator.
Click Create.
You can now add them to MYOB Practice using the "To add staff" procedure above.
Troubleshooting
"Login Name (Email Address) already exists" message
If when creating the my.MYOB account an error appears saying the user already has a my.MYOB account, then you can't create another one for them. You should be able to add them to MYOB Practice as a staff member by following the above "To add staff" procedure. But if you have issues doing this, please contact MYOB Support and request the user be added to your practice.
I don’t see the “Maintain Users” feature in my.MYOB
Ensure you are a practice administrator or primary contact of the practice. If there are other practice administrators in your practice who do have access to the Maintain Users page, ask them to change your account's User Type to Administrator.
If no one else in your practice can access the “Maintain Users” page in my.MYOB, please call MYOB Support to resolve this issue.
change the name of your staff member as you see them in MYOB Practice
upgrade the role of a staff member from “General” to “Administrator”.
If you want to change a staff member's role from "Administrator" to "General", simply delete them by following the "To delete staff" procedure above, and then add them again. They will be given "General" user access.
If a staff member doesn’t have access to an MYOB Essentials or AccountRight file that’s listed on the Transaction processingpage, you’ll need to give them user access.