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How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

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What is it - overview, benefits, prerequisites (OIP)

 

Setting up direct debits

Setting up a direct debit

Initiate the request - status shows as "Pending authorisation"

What the customer sees/does - only Osko or PayID enabled bank accounts can be used (see showcase video from April 13 for demo)

After set up, status shows as "active"

 

 

Managing your direct debits

Managing your direct debits

How to view - via Reporting menu

How to cancel - can do this before or after customer has authorised - status changes to "Cancelled"

 

 

Should also include:

  • what happens when a payment occurs (invoice automatically created and closed)

 

  FAQs


FAQ 1

 

 

 

FAQ 2