Direct debit requests - New EA - MYOB Business - MYOB Help Centre

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https://help.myob.com/wiki/x/RA60Aw

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What is it - overview, benefits, prerequisites (OIP)

Why you should set up direct debit requests

Give your customers the ability to pay via AMEX, Visa, MasterCard and BPAY
Take payments straight away, plus you'll get notified as soon as they've paid you
When you combine invoice payments with automated reminders, your money chasing days are over
You can now get a clearer picture of settled funds and paid invoices via an invoice payments report

How it works

Content to come

Setting up direct debits

Setting up a direct debit

Initiate the request - status shows as "Pending authorisation"

What the customer sees/does - only Osko or PayID enabled bank accounts can be used (see showcase video from April 13 for demo)

After set up, status shows as "active"

Managing your direct debits

Managing your direct debits

How to view - via Reporting menu

How to cancel - can do this before or after customer has authorised - status changes to "Cancelled"

Should also include:

what happens when a payment occurs (invoice automatically created and closed)

FAQs

<Pete Barber showed some client questions from research sessions - perhaps include one or two as FAQs? See OIP showcase video from April 14>

What are the fees for using direct debits?

What are the fees for using direct debits?

There are no setup or cancellation fees. There's just a transaction fee of $0.25 per transaction + 1.8% of the invoice value.

You can choose to absorb the transaction fees or pass them onto customers via surcharging. HOW DO THEY DO THIS?

Associated fees and charges are direct debited on a monthly basis from a bank account of your choosing. HOW DO THEY DO THIS?

Related topics

Online invoice payments

Creating invoices

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