Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 40 Next »


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

Only available for early adopters using Online Invoice Payments - IS THIS WHAT WE SHOULD SAY ABOUT THE PILOT? (IN CASE THOSE OUTSIDE OF THE PILOT FIND THIS TOPIC)

Why you should set up direct debit requests

  • Give your customers the ability to pay via AMEX, Visa, MasterCard and BPAY
  • Take payments straight away, plus you'll get notified as soon as they've paid you
  • When you combine invoice payments with automated reminders, your money chasing days are over
  • You can now get a clearer picture of settled funds and paid invoices via an invoice payments report

How it works

You set up the details of the direct debit request, including the customer, the direct debit amount and the payment schedule. When you save these details, the direct debit request is emailed to the customer. The customer then needs to enter their banking details and authorise the request.

You can start your online invoice payments application by visiting this website <LINK REQUIRED>, or from within MYOB by following the steps in 'Get set up' below.

Get set up

Get set up

  1. Go to the Reports menu > Online invoice payments and click Transaction details to open the Invoice Payments page.
  2. On the Direct debit requests tab, click Create direct debit requests.
    <SCREENSHOT>
  3. Choose a Customer.
  4. Change the email address if you want.
  5. To set when the customer pays you, choose the Payment schedule and the First payment date.
  6. Enter a Description of the direct debit request.
  7. Select whether the direct debit will be Tax inclusive or Tax exclusive.
  8. Complete the details of the transaction:
    1. Choose the Account the income from this direct debit will be allocated to. If you're not sure, check with your accounting advisor.
    2. Enter the Amount to be debited each time according to the payment schedule.
    3. If required, change the Tax code. If you're not sure, check with your accounting advisor.
  9. Click Send and save to email the direct debit request to the customer.

The direct debit request is listed in the Invoice Payments > Direct debit requests tab with a Status of Pending authorisation.

What happens next

The customer you chose for the direct debit request receives an email of the request with the direct debit amount and payment schedule.

<SCREENSHOT>

If the customer agrees to the direct debit request, they need to click Setup payment. They are then prompted to enter their banking details.

MYOB then deposits $0.01 into their nominated bank account, including a verification code in the payment description. The customer finally confirms and authorises the request.

When the customer authorises the direct debit request, the Status of the request changes to Active in the Invoice Payments > Direct debit requests tab.

 

only Osko or PayID enabled bank accounts can be used (see showcase video from April 13 for demo) - DO WE NEED TO MENTION THIS?

 

Managing your direct debits

Managing your direct debits

You can view, edit (CAN THEY?) and cancel direct debits requests. You can cancel them before or after a customer has authorised the request.

  1. Go to the Reports menu > Online invoice payments and click Transaction details to open the Invoice Payments page.
  2. On the Direct debit requests tab to see your direct debit requests.
  3. If you want to:
    • View a direct debit request, click the Customer. CAN THEY MAKE CHANGES TO THE REQUEST? IF SO, WHAT HAPPENS, IS THE CUSTOMER EMAILED?
    • Cancel a direct debits request, click Cancel in the Update payment column and Cancel direct debit in the message that appears. The Status of the direct debits request changes to Cancelled.

      In a future release, this will automatically email the customer that the direct debits request has been cancelled. For now, you will need to email the customer yourself.

How the direct debits payments look in MYOB

Should also include:

  • what happens when a payment occurs (invoice automatically created and closed)

 

  FAQs


<Pete Barber showed some client questions from research sessions - perhaps include one or two as FAQs? See OIP showcase video from April 14>

What are the fees for using direct debits?

What are the fees for using direct debits?

There are no setup or cancellation fees. There's just a transaction fee of $0.25 per transaction + 1.8% of the invoice value.

You can choose to absorb the transaction fees or pass them onto customers via surcharging. HOW DO THEY DO THIS?

Associated fees and charges are direct debited on a monthly basis from a bank account of your choosing. HOW DO THEY DO THIS?

 

 

FAQ 2