entered the wrong code too many times? If you've entered the wrong code five times, your account will be locked for twenty minutes and you'll have to wait before trying again.
entered a backup code for another account? If you use more than one 2FA app, have more than one account in your 2FA app or you use more than one MYOB product, it's easy to enter the wrong code for your MYOB software. To check this, make sure the email address in the backup code file you downloaded matches the email address of your MYOB login email:
If you don't have access to your backup codes, or you've tried signing in using a backup code, have had issues and none of the above tips have helped, call our support team (have your account details on hand):
Australia - 1800 411 641 | Monday to Friday 7am to 8pm, Saturday to Sunday 9am to 5pm (Melbourne time)
New Zealand - 0800 400 207 | Monday to Friday 9am to 10pm, Saturday to Sunday 11am to 7pm (New Zealand time)