You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 5 Next »


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

Only some pay details can be edited once you’ve recorded a pay. If the Transactions can’t be changed, they must be reversed preference is not selected (Setup menu > Preferences > Security tab), you can change these pay details:

  • pay period,
  • payment method,
  • employee bank account details,
  • statement text,
  • whether a cheque or pay slip needs to be printed or emailed.

If the preference is selected, you can’t make any changes to the pay.

To view and make changes to a pay you’ve already recorded, redisplay it by clicking Find Transactions in the Command Centre, selecting the employee in the Card tab and clicking the pay's blue zoom arrow.

 

FAQs
How do I delete a pay that was entered incorrectly?
  1. Ensure the Transactions can’t be changed, they must be reversed preference is not selected in the Setup menu > Preferences > Security tab.
  2. Redisplay the pay by clicking Find Transactions in the Command Centre, selecting the employee in the Card tab and clicking the pay's blue zoom arrow.
  3. Go to the Edit menu and choose Delete Transaction.
I recorded a pay with incorrect leave or super amounts, how can I resolve this?

If possible, it's easiest to make the adjustments on their next pay. Or record a new pay for the employee and enter the amounts or hours you need to adjust as positive or negative amounts. Zero out all the categories that you are not adjusting. The end result should be a pay for $0 net pay, and the only amounts/values should be against the categories you are editing. You'll be notified that you are recording a $0 pay, and that it will be a "void" cheque. That's fine in this case.

I overpaid an employee, how do I account for this?

Either make the adjustment on their next pay, or if they have paid back the overpayment, record a new pay for the employee and enter negative (-) amounts in the Hours or Amount columns of the pay.

Note that when recording a pay with a negative net pay amount, the payment method is automatically changed to Cash and the linked bank account for cash payments will be used. This can't be changed.