Error exception: Invalid Token or Company

https://help.myob.com/wiki/x/WAVgB

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Issue

In MYOB Advanced, when submitting a super batch payment to Pay Super, you may see the error:

Error exception: Invalid Token or Company

Cause

This error happens if the user doesn't have the correct permission to submit super payment to Pay Super services.

Fix

We need to check if the email address you're using to submit the super batch payment has the correct permissions to authorise a payment.

Call or log a case with our support team so we can check this for you. Make sure you provide us with the email address of the user who's trying to submit the payment.

Notes for support

After you get the user's email address, follow the steps below to check the permissions:

Email AccountsANZ team/Ops team accountsanz@myobadvanced.com will ensure the user’s linked email is associated with the archie account and advanced asset.
Login to the Pay Super Registration portal (https://super.myob.com/support/) to check the affected user/email address.
Use the serial number and check if the user's email address:
1. exists in the registration portal
2. has a role assigned under the user information section and has the correct permissions to submit the super payment. (check the table below for the different user roles)

Forms to be completed by the client for authorization

Complete the PAYSUPER-CHANGE-DETAILS.pdf

Complete sections 1, 3, and 5 for edit users and authorisation details
Check the payment limit is correct and make changes if required.
Complete section 5 and sign by the registered user.
Email the completed form to paysuper@myob.com.
The Pay Super team will add the user to the pay super service. and then the user will then be able to submit contributions via the Advanced people product.
The client can also call the Pay Super team to follow up after the form is sent.

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Error exception: Invalid Token or Company

Issue

Cause

Fix

Forms to be completed by the client for authorization