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MYOB AO Classic install guide—24.0.0 (New Zealand)

Release date—15 March 2022

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Read through this install guide before you start installing the update. It will help you plan the tasks required.

Prerequisites
  • Make sure you have version 21.0.0 or later installed on your network or standalone computer.
  • Make sure everyone's logged out of all MYOB programs.
  • Check that your computer meets the system requirements.
  • Disable your antivirus.
  • Backing up my AO Classic data.
To install AO Classic

Download the MYOB AO Classic 24.0.0 – Update file from my.MYOB.

If you are installing from:

  • a Windows 8 workstation
  • the server from a Windows 8 workstation
  • a Windows 8 workstation running terminal server
    Turn off User Accounts Control (UAC) on the workstation before installing. You'll find the UAC in the Control Panel. Turn UAC on again after the installation is complete.

If you have any issues in Windows 10, turn off UAC. See Disabling User Account Control (UAC).

Follow the relevant instructions for network installation, standalone installation or terminal server installation:

Network installation

To update your network installation, you must complete the following three tasks in order:

Task 1—install the update on the server from a workstation

You must install the update on your server before you install it on workstations.

Before you begin, ensure all users are logged out of all MYOB programs.

  1. Log on to the workstation that has AO Classic installed.

    If your computer has security rights enabled, log on as an administrator.

  2. Confirm that everyone on your network has closed all MYOB programs.

    Don't open any MYOB programs during installation. Wait until the install has finished before opening MYOB programs.

  3. Browse to the location where you downloaded the update file and run the .exe. The InstallShield wizard opens.

  4. Review the release notes from the link.

  5. Click OK to start the installation. You'll see the message "Setup will now update your MYOB Accountants Office files".

  6. Click Next.

  7. Click Finish.
  8. When the installation completes, open AO Classic on this workstation to complete the update of the database tables.
  9. Continue to Task 2—reindex your databases.
Task 2—reindex your databases

You must reindex your databases before you can use MYOB AO Classic.

  1. Log on to a workstation that has MYOB AO Classic installed.

    If your computer has security rights enabled, log on as an administrator.
  2. Start MYOB AO Classic.
  3. Select File > Housekeeping > Reindex Databases. The Select Modules window opens.

  4. Click Select All.

    Ensure you've taken a backup before completing the next step.

  5. Select the Remove records flagged for deletion checkbox. The deleted records will be permanently removed to help keep your database organised.

  6. Click OK. When the reindexing finishes, the MYOB AO Classic window reopens.

    We recommend that you reindex your databases each month. This will remove errors and help to improve your database performance.

  7. Continue to Task 3—update workstations.
Task 3—update workstations

After you have installed the update on your server:

  1. Log on to a workstation that has MYOB AO Classic installed.

    If your computer has security rights enabled, log on as an administrator.
    Don't open any MYOB programs on other workstations during installation. If you do, you could corrupt your data files. The update requires exclusive access to your data files.
  2. Disable any antivirus programs running on the workstation.

  3. Select Start > All Programs > MYOB > Update MYOB AO Classic. The InstallShield wizard window opens.

    If you see an Open File Security or User Account Control warning message, click Run or Allow.

  4. Click OK. The update to the MYOB AO Classic files begins.

  5. Repeat these steps on all workstations that have MYOB AO Classic.

    To save time, after you start running the InstallShield update on one workstation, repeat these steps on the next workstation. You don't have to wait for one update to finish before moving on to the next workstation.
Standalone installation

Install the update on a standalone computer

  1. Log on to your computer.

    If your computer has security rights enabled, log on as an administrator.

  2. Confirm that everyone on your network has exited AO Classic.

    Don't open any MYOB programs during installation. Wait until the install has finished before opening MYOB programs.

  3. Locate and run the .exe install file. The installation files are extracted and the InstallShield wizard opens.

  4. Click OK to begin the installation.

  5. Click Next.
  6. Review the release notes from the link.
  7. Click Install AO Classic to run the installer.
  8. Click Finish.
  9. Reindex your databases:
    1. Start MYOB AO Classic.
    2. Select File > Housekeeping > Reindex Databases. The Select Modules window opens.

    3. Click Select All.

      Ensure you've taken a backup before completing the next step.

    4. Select the Remove records flagged for deletion checkbox. The deleted records will be permanently removed to help keep your database organised.

  10. Click OK. When the reindexing finishes, the MYOB AO Classic window reopens.

We recommend that you reindex your databases each month. This will remove errors and help to improve your database performance.

Terminal server installation

The following instructions apply to running the terminal server setup from the MYOB AO Classic browser.

  1. Log on to the terminal server computer.

    If your computer has security rights enabled, log on as an administrator.

  2. Confirm that everyone on your network has closed all MYOB programs.

    Don't open any MYOB programs during installation. Wait until the install has finished before opening MYOB programs.

  3. Locate and run the .exe install file. The installation files are extracted and the InstallShield wizard opens.

  4. Click OK to begin the installation.

  5. Click Next.

  6. Review the release notes from the link.
  7. Click Install AO Classic to run the installer.
  8. Click Finish.
  9. Reindex your databases:
    1. Start MYOB AO Classic
    2. Select File > Housekeeping > Reindex Databases. The Select Modules window opens.

    3. Click Select All.

      Ensure you've taken a backup before completing the next step.

    4. Select the Remove records flagged for deletion checkbox. The deleted records will be permanently removed to help keep your database organised.

  10. Click OK. When the reindexing finishes, the MYOB AO Classic window reopens.

We recommend that you reindex your databases each month. This will remove errors and help to improve your database performance.
Post-installation
Check your version number
  1. Start MYOB AO Classic.
  2. Select Help > About.
  3. Check that MYOB AO Classic version number is 24.0.0
Troubleshooting

Solutions to most problems are in our online Knowledge Base. To search the knowledge base, select Accountants Office Classic in the drop-down and type in your question.

Some common issues you may experience when installing the update:

  • In the Device Manager tab (right-click on the Start menu and select Device Manager), check there are no yellow exclamation marks. Resolve conflicts before proceeding.
  • Check the font size is normal (right-click on the Start menu and select Settings).
  • Check drive mapping. All workstations should use the same drive letter to access the MYOB folder on the server, for example, F:\ drive.
  • Log on with administrator privileges on every computer you are updating.
  • If you get an error when the *.OCX files are being installed, click OK and start the installation again.
  • Try updating manually. In Windows Explorer, select the X:\MYOBAO folder (where X is the mapped network drive), and double-click setup.exe.
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