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This section explains how to upload an existing company file so you can access it online. Or you can create a new company file online.

To set up online access for an existing company file, you need to:

  • have registered your AccountRight product at my.MYOB.
  • have a current AccountRight subscription. You will need a subscription for each company file that you want to create or upload. To purchase additional subscriptions, visit my.MYOB.
  • have activated the company file.
  • have company file administrator access
  • be the company file owner (typically the person who set up the AccountRight subscription), or have online (AccountRight Live) administrator access.

 

To set up online access for an existing company file
  1. Start AccountRight. The Welcome window appears.

  2. Click Open a company file. The Library Browser appears.
  3. Open the company file that you want to access online.  Note that the company file must be in the AccountRight library on the computer you are uploading from, not on the network.
  4. Go to the File menu (or the status bar) and choose Go Online (Upload This File).  A message appears, explaining that the file may take some time to upload, depending on its size and the speed of your internet connection.
  5. If the MYOB AccountRight Live Log In window appears, log in using your my.MYOB login details.
  6. Click Upload now.  When the file has finished uploading, a confirmation message appears.
  7. Click Sign on to open the online company file.

Give others access to your online company file

  FAQs


Why am I getting the message 'Unable to upload'?

Due to variations in internet connections, the "unable to upload" message can sometimes display even when the company file has actually uploaded successfully.

If you Cancel the message, you might find the file is online and can be accessed.

Why doesn't my uploaded file automatically synchronise?

If you see the "unable to automatically synchronise" message after uploading your file, complete the following:

  1. Open the online company file (if it isn't already).
  2. Go to the File menu and choose Sync Company File. The Ready to synchronise message appears.
  3. Click Synchronise. You can continue working on the file while it is being synchronised. The status bar will show the progress of the synchronisation. When synchronisation has completed, a confirmation message appears.
  4. Click Close.

The company file will now automatically synchronise every 20 minutes. 

Troubleshooting file uploads

Uploading a company file relies on a reliable internet connection. Poor upload speeds (less than 0.5mbps) and intermittent dropouts caused by wireless and satellite internet connections can affect the upload process.

You can check your upload speed at speedtest.net

Some antivirus, firewall, or automatic backup software programs can also affect uploading. If you're having problems, try temporarily disabling these programs to see if they're causing the issue. If they are, refer to the software's documentation for more help, or speak to an IT professional.

If your file upload issues persist, contact MYOB Technical Support.