Install AccountRight

https://help.myob.com/wiki/x/ZYCB

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0

1

2

3

4

5

Very dissatisfied

Very satisfied

Why did you give this rating?

It's hard to find information

Instructions are hard to follow

Content isn't detailed enough

It doesn't fix my software problems

Anything else you want to tell us about the help?

[10:30am AEST 19/05/2015]: The 2015.2 installer is now available on my.MYOB.com, however please read this important information about the release. If you haven't upgraded yet, please hold off until further notice on the AccountRight 2015.2 blog post.

If you need to install AccountRight, here’s how to get started.

Bought online?

If you purchased AccountRight from the MYOB website, you would have been prompted to download an installer file that takes care of the installation for you. While AccountRight installs, you’ll enter some basic information about your business, like your contact details, and when installation is complete, you’ll have a company file ready for you to use.

If you can’t find the installer file, see the email MYOB sent you after purchasing AccountRight. The email has a link to the installer and more details on how to install AccountRight.

Have an installation disc?

When you insert the AccountRight disc, a window will appear with instructions on how to install your software.

Have a redemption code?

If you purchased a point-of-sale activation (POSA) card from a retail store, you need to redeem your redemption code online and register your business details. You’ll then be guided through the installation and setup of your company file. See the card for instructions on how to get started.

Need to install on another computer?

If you’ve already installed AccountRight, and want to install it on another computer, you can download the PC and Server installers by signing into my.MYOB.com.au (Australia) or my.MYOB.co.nz (New Zealand). Or, if you just need to install the PC edition, you can download it here: Australia | New Zealand

FAQs

How do I fix a 'Setup failed' installation error?

'Setup failed' errors all look similar, but they each have a specific code. Here's an example:

What's the code on your 'Setup failed' error?

0x800b0101

This error is caused by an expired certificate in an older AccountRight installer.

With an AccountRight subscription, you can download and install the latest AccountRight version by signing into my.MYOB.com.au (Australia) or my.MYOB.co.nz (New Zealand).

0x80070643

This error means there's some Windows updates that need to be installed on your computer.

Here's what to do:

Click to check for available Windows updates.
Select all 'Important' updates.
Select all 'Optional' updates which refer to .NET Framework.
Install the selected updates.
If prompted, restart your computer.

You should now be able to install AccountRight.

If the error persists, download and install Microsoft SQL Server Compact 3.5 from the Microsoft support site. Installation instructions are also provided.

0x80070002

This error means there are some files or folders on your computer which couldn't be accessed during the installation.

This is how you can fix it:

Simultaneously press the Windows and R keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Run window appears.
In ther Open field, type %localappdata% then click OK.

A list of folders is displayed.
Right-click the folder called Package Cache and choose Properties.
Click the Security tab.
Click one of the entries in the box labelled Group or user names then click Edit.
Click Add.
In the white box (where the cursor is flashing), type SYSTEM then click Check Names.
Click OK.
SYSTEM should now be listed as one of the entries in the box labelled Group or user names:
Click OK, then click OK again.