You are viewing an old version of this page. View the current version.
Compare with Current View Page History
Version 1 Next »
https://help.myob.com/wiki/x/4gKF
How satisfied are you with our online help?*
Just these help pages, not phone support or the product itself
Why did you give this rating?
Anything else you want to tell us about the help?
This topic is not applicable if your company file is stored online.
After a company file is activated, once or twice a year you must confirm its activation for the life of the file. The confirmation verifies to MYOB that you're running a legal installation of AccountRight. When confirmation is due and you attempt to open an activated company file, the Company File Confirmation window appears.
You have a period of grace in which to confirm the company file, indicated in this window.
Frequent requests to confirm
Under normal circumstances, confirmation occurs once or twice a year. If, after confirming a company file, you're prompted within a short time to confirm it again, see Troubleshooting activated company files.
If you don’t want to confirm immediately, select the Confirm Later option and click Next to open the file. After the period of grace expires, the company file can be opened only in read-only mode, in which you can still view transactions, print reports or export data, but won't be able to enter any transactions.
Confirming a read-only file
If you open a company file that's overdue for confirmation in read-only mode, but then change your mind, go to the Help menu and choose Confirm Company File. The Confirmation Assistant window appears.
These procedures show you how to confirm an activated company file and set up automatic confirmation:
- Ensure you're connected to the internet.
- In the Confirmation Assistant window, click I use this company file to record or edit my business transactions.
- Select the Confirm Online confirmation option.
- Click Next. Your serial number and company file code are sent to the MYOB confirmation server, which returns a confirmation code and extends the file activation.
The Conclusion step of the assistant appears. - Click Close. The company file has been confirmed and you can continue to enter transactions.
Use this method only if you can't connect to the internet.
- In the Company File Confirmation window, click I use this company file to record or edit my business transactions.
- Select the Confirm by Phone confirmation option.
- Click Next. The Confirm by Phone step of the assistant appears.
- Call the telephone number displayed in this step of the assistant. You'll need to provide the details shown in this window.
- A licence file will be emailed to you. When you receive the email, detach the licence file.
- In the Confirm by Phone step of the Confirmation Assistant, click Browse and then select the licence file you received.
Click Confirm. The Conclusion step of the assistant appears.
Confirmation code used only once
After you confirm your company file, the confirmation code cannot be used to confirm this or any other company file again. You must get a new confirmation code each time you're prompted to confirm.If you have an internet connection and you prefer to perform subsequent confirmations automatically, select the I want to use Automatic Confirmation option.
Click Close. The company file has been confirmed and you can continue to enter transactions.
You can confirm company files over the internet automatically.
- Open your company file.
- Go to the Setup menu and choose Preferences.
- In the Preferences window, click the Security tab.
- Select the I Prefer to Use Automated Online Company File Confirmation option and click OK.
From now on, your company file is confirmed automatically and a notification of successful confirmation is displayed each time.
Troubleshooting activated company files
The activation and confirmation of company files is sensitive to changes of the date in your computer’s system clock. In some circumstances, changes in the system date may require you to confirm the company file again.
Note that if you confirm a company file several times within a short period of time, you may be prevented from using the file until you contact MYOB Customer Service.
Confirmation help
For more information about the confirmation process, and additional troubleshooting tips, see Activation and confirmation FAQs.
Yes
No
Thanks for your feedback.