Just these help pages, not phone support or the product itself
Why did you give this rating?
Anything else you want to tell us about the help?
You can give others access to the super portal, and choose what they are allowed to do.
What you can see and edit in the User Maintenance section depends on the user role you've been assigned in the super portal. An administrator can access all details.
From the super portal dashboard, click Employer Details.
In the left panel, click User Maintenance.
If you want to edit an existing user:
Click Search and in the list that appears, click the user you want to edit.
If you're adding a user:
Click Add User.
Give the user a unique ID and then click Continue.
Enter a password for the user. This is a temporary password, and you will need to let them know what it is. The user will be prompted to change the password the first time they log in to the super portal.
Enter the user's details, or make any required changes to the information that's recorded in the portal.
What you can change
Maintain User Details
User details: Enter the user's first name and last name.
Account details: This section shows you the user's account status. If they are active, but you want to suspend their access to the super portal, click Deactivate User. If you want to make them active again, click Activate User.
If the user forgets their password, click Reset Password to create a temporary password for the user. You will need to give them the password, and they will be prompted to change it the next time they log in to the super portal. The Password reset required? field will show Yes until they log in and change their temporary password.
If the user enters their password incorrectly a few times, their access to the portal will be locked. Click Unlock User to give them access again.
Contact details: Enter the user's email address, phone number and mobile number.
Manage user access & roles
User roles: Select the role you want to give this user:
With this role:
The user can:
Upload and submit contribution files, and set up users.
Upload and submit contribution files. They can't set up users.
Upload and save contribution files. They can't submit contributions or set up users.
User group access: This feature is not available.
Manage employer access
Employer access: If more than one employer is accessible from the super portal, click Add/Remove Employers to select the employers that you want the user to have access to.
If you created a new user, give the user their ID and password. They'll be prompted to change the password the first time they log in to MYOB's super portal.