You are viewing an old version of this page. View the current version.
How satisfied are you with our online help?*
Just these help pages, not phone support or the product itself
Why did you give this rating?
Anything else you want to tell us about the help?
There's lots of things you can print from AccountRight including invoices, reports and customer statements. In fact, there's not much you can't print. All you need is a printer and AccountRight does the rest.
What can I print?
|Transactions (when recording)||Sending forms when you record a transaction|
|Transactions (after recording)||Sending forms in a batch|
|Statements||Send customer statements|
|Reports||Printing, saving and sending a report|
|Pay slips (Australia only)||Print or email pay slips|
What if I'm having trouble printing?
If you're trying to print from AccountRight and nothing happens, or you get an error, there's a simple test to help identify your issue. It involves using Microsoft XPS Document Writer, a default Windows program which creates a file (like a PDF) of your document, instead of printing it.
Here's what to do:
- In AccountRight, click Print to try to print something.
- When prompted to choose a printer, choose Microsoft XPS Document Writer.
Click Print. What happens?
If this happens It means Try this You're prompted to specify where to save the file AccountRight is successfully sending the print job, but your printer can't process it. Go to the printer manufacturer's website and download the latest driver for your printer model and Windows version. They will also provide installation instructions. Nothing happens, or an error displays Your printing issue is likely caused by another program on your computer which is stopping the AccountRight print job from reaching your printer.
You might need help from an IT person to fix your issue, as it might need some techy investigation.
You can try temporarily disabling all antivirus and security software on your computer, then attempt to print again. If printing works, it means your issue is with the disabled program. If the issue persists, try shutting down other open programs (except AccountRight) to see if this identifies which program is interfering with the print job.