Child pages
  • Printing from AccountRight

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 11 Next »




How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

There's lots of things you can print from AccountRight including invoices, reports and customer statements. In fact, there's not much you can't print.

When printing certain document types, like invoices, you can choose to print using a personalised form. You can also set a default form to print and email.

Setting up your printer

AccountRight can use any of the printers installed on your computer. However, note the following

  • you need a default printer set in your Windows printer settings
  • your printer driver needs to be compatible with your operating system. Make sure you check for updated drivers if you upgrade your version of Windows or set up a new computer.

How to print

To print...See
Transactions (when recording)Sending forms when you record a transaction
Transactions (after recording)Sending forms in a batch
StatementsSend customer statements
ReportsPrinting, saving and sending a report
ReceiptsPrinting payment receipts
Pay slips (Australia only)Print or email pay slips
Mailing labelsMailing labels
Personalised mail merge lettersPersonalised letters

Troubleshooting printing

If you're trying to print from AccountRight and nothing happens, or you get an error, there's a simple test to help identify your issue. The test uses Microsoft XPS Document Writer, a default Windows program which works like a printer, but which creates a file (like a PDF) of your document, instead of printing it.

Here's what to do:

  1. Open your company file.
  2. Open a transaction or report and then click Print.
  3. When prompted to choose a printer, choose Microsoft XPS Document Writer.

  4. Click Print.

What happens?


If...Then it meansSo, try this
You're prompted to specify where to save the file

AccountRight is successfully sending the print information, but your printer can't process it.

The likely cause is an issue with your printer driver. Have you recently updated your operating system or computer? Make sure you're using a compatible printer driver.

Go to your printer manufacturer's website and download the latest driver for your printer model and Windows version. They will also provide installation instructions.
Nothing happens, or an error displays

Your printing issue is likely caused by another program on your computer which is stopping the AccountRight print job from reaching your printer.

Have you recently updated your operating system or computer? Make sure you're using a compatible printer driver.

You might need help from an IT person to fix your issue, as it might need some techy investigation.

You can try temporarily disabling all antivirus and security software on your computer, then attempt to print again. If printing works, it means your issue is with the disabled program. If the issue persists, try shutting down other open programs (except AccountRight) to see if this identifies which program is interfering with the print job.