ANSWER ID:9323

Whenever AccountRight terminates abruptly, the first thing you should do is check your company file for errors by optimising and verifying your file (File > Optimise Company File and File > Verify Company File). This often fixes the problem.

For details on these processes, see the AccountRight help (Australia | New Zealand).

Other solutions to this error

  • Check for Windows updates to see if there's any Important or Optional updates that need to be installed.
  • Restore your most recent backup. The error may be due to a recent corruption in your company file. By restoring your most recent backup, the error may be resolved. Unfortunately this means you will need to re-enter all transactions since the backup was created. For details on restoring backups, see the AccountRight help (Australia | New Zealand).

If the error persists

Your company file might need repair. Check our website for more information on this service (Australia | New Zealand).

 

Data file repairs

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