ANSWER ID:365

 

Getting started with your website (full article)

 

No, you don't need a domain name to set up your website with MYOB Atlas. When you sign up, you'll be provided with a temporary domain name. And during the setup wizard (or at any time after), you can register a domain name. For more information, see Registering domain names.

Web hosting refers to a service in which your website is hosted on the internet for you. Usually when you set up a website you need to pay a service provider for web hosting, so that your site is uploaded to their server and made accessible to the public.

In MYOB Atlas, web hosting is included with your website, which means you don't need to organise it separately.

No, you can't change the temporary domain name (or subdomain name) that you receive when you set up your website.

However, this temporary domain name is just to get you started with your website. If you don't want to use it to access your website, you can register a domain name, and then make sure it's set as your primary domain name. Or, if you've registered domain names with a registrar other than MYOB, link these domain names to your website, and then set one of these as your primary domain name.

You can click the Back button at the bottom of each step of the setup wizard to go back to the previous step and edit your details. Alternatively, you can leave them as they are and edit them after you complete the setup wizard.

After you've completed the setup wizard and gone live with your site, you'll be able to get your free domain name by clicking Get free domain name in the Things to do toolbar. For more information, see Registering domain names.

Logging in to your MYOB Atlas website (full article)

 

If you're logged in to your website, you'll see the MYOB Atlas menu along the top of your website.

For more information on how to change your login account or password, see Changing your login account or password.

If you're having trouble logging into your website using your Facebook account, try removing the MYOB Atlas app from your Facebook account. For more information, see Facebook's help article How do I remove or delete an app from my account?

Once you've done this, try logging into your website again using your Facebook account.

Finding your way around your website (full article)

 

You may have disabled Javascript in your web browser. You can either enable Javascript in your current browser, or try a different browser that has Javascript enabled.

No, the Settings pages (such as the My account page), will only appear while you're in the Edit site mode. If you're on a Settings page while you're in the Edit site mode and then click View site, you'll be redirected to your homepage.

If you're logged into your website, you'll see the MYOB Atlas menu along the top of your website.

To see the Tell the world link, you first need to register a domain name. After this has been processed (which can take up to a day), the Tell the world link will appear.

About domain names (web addresses) and extensions (full article)

 

Your website's primary domain name is the domain name all of your other domain names redirect to. For more information, see Setting your website's primary domain name.

Registering domain names (full article)

 

Your domain name registrar is the company who you registered your domain name through. They're responsible for updating your registrant details and renewing your domain name when it expires.

 

 

It may take up to 24 hours for a domain name to be registered. After this time, you'll be able to use it to access your MYOB Atlas website.

To check the status of your domain name registration, click My domain names in the Settings toolbar, then check the status next to the domain name in the Domain names purchased through MYOB section. If it shows 'Pending registration', the registration is still being processed.

If you don't receive your verification code by SMS within a few minutes, you can either click the Use a different phone number button to try a different phone number, or you can contact MYOB Atlas by submitting a Domain name enquiry form.

As the owner of your business and your MYOB Atlas website, you own the license to your free .co.nz domain name (and all other domain names that you register through MYOB Atlas) for the period of time specified in your license. MYOB is your domain name registrar, and is responsible for updating your registrant details and renewing your domain name when it expires.

MYOB Atlas offers you one free .co.nz domain name for one year per business. However, you can purchase an unlimited number of additional domain names through MYOB Atlas.

Click My domain names in the Settings toolbar, then check the expiry date next to your domain names in the Domain names purchased through MYOB section.

Top-level domain names (such as .com, .org and .net) and second-level domain names (such as .co.nz and .net.nz) can be registered for a period of 1, 2, 3, 5 or 10 years.

You can renew your domain names at the end of each registration period.

It will cost you $30 a year (inc GST)* to renew each domain name.

* This price is accurate at the time of writing.

If a problem occurs while registering or paying for your domain names, you'll receive an email with the relevant details.

The registrant contact information for your domain name is the information that your domain name registrar (the company who you registered your domain name through) uses to contact you, the registrant. If your domain name is registered with MYOB Atlas, your registrant contact information-including your registrant email address-will be the same as the contact information for your MYOB Atlas account (that is, the contact information MYOB Atlas uses for all communications with you).

To update this contact information, click My account on the Settings menu, then click Edit account information in the Account information section and make your changes.

This will update both your registrant contact information (for any domain names registered with MYOB Atlas) and the contact information for your MYOB Atlas account.

Publishing your website information (full article)

 

'Don't display anything' appears if you haven't entered your phone numbers and email address in the Contact information section. For more information on how to do so, see Publishing your business and contact information.

Publishing your business and contact information (full article)

 

By clicking the Get vCard link in the Contact information section of your site, your visitors can download a vCard (.vcf) file. This file saves your contact details in a format that can be imported into visitors' email clients, such as Microsoft Outlook.
Yes, you can set the Content visibility settings for these features so that your business and contact information is hidden from your website. For more information, see Setting visibility options for your website content.

Adding your logo and banner (full article)

 

Logo images can be up to 162 pixels wide and 90 pixels high.
The maximum size for banner images depends on your chosen theme. For more information, see How will my logo and banner look with my chosen theme? in this article.

Logo and banner images larger than the maximum size will be resized to fit.

This depends on your chosen theme. For more information, see How will my logo and banner look with my chosen theme? in this article.
You may be unable to upload your logo or banner image if:
  • the file format is not supported (you can only upload JPG, GIF and PNG files),
  • the image is larger than 15MB, or
  • the file is corrupted.

Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Save.

If you've added a logo or banner to your website, the Add a logo link will be removed from the Things to do toolbar. To edit your logo or banner, you'll need to click My logo and banner in the Settings toolbar.

Choosing a website theme (full article)

 

MYOB Atlas is free for the first 12 months. After your free trial ends, the number of layouts and colour palettes you can select from depends on which Atlas plan you choose. For information on MYOB Atlas pricing, log in to your website and click My account on the Settings menu.
The number of layouts and colour palettes you can select from depends on which Atlas plan you're on. If you can't access the one you want, it means that your current plan doesn't include access to it, and you'll need to upgrade your plan to use it.
MYOB Atlas uses caching to make sure your website loads as quickly as possible. This means that after you've selected a theme, it will take around 5 minutes for the changes to take effect. Make sure you've waited at least 5 minutes for your changes to appear, and then check your website again.

Displaying your location in a Google Map (full article)

 

We suggest that you don't enter a PO Box address on the Find us page. This is because they can't be verified by Google Maps and may not appear correctly. However, you can enter your PO Box address in the Contact information section. For more information, see Publishing your business and contact information.
Yes, you can set the Content visibility settings for this feature so that the Find us section and your Google Map are hidden from your website. For more information, see Setting visibility options for your website content.

Adding or editing your opening hours (full article)

 

Yes, you can set the Content visibility settings for this feature so that your opening hours are hidden from your website. For more information, see Setting visibility options for your website content.

Adding news (full article)

 

Yes, you can. To rename it, you need to click News on the public menu, and then clicking More options at the bottom of the News page. On the News settings page, change the name in the News title field, and then click Save.
You may have set the News feature to only appear on your homepage, and not on a separate, dedicated page. To check your settings, click Content visibility in the Settings toolbar. For more information, see Setting visibility options for your website content.
Your five most recent news items will appear on your homepage. If you've added more than five, a More news link will appear underneath your five most recent news items. Each time you or your customers click the link, five more of your news items will appear.
Your ten most recent news items will appear on your News page. If you've added more than ten, a More news link will appear underneath your ten most recent news items. Each time you or your customers click the link, ten more of your news items will appear.
Yes, you can. When you post a news item from within your MYOB Alas website, just make sure that in the Share this news item section, you select your Facebook business page and deselect your personal one. And in the Gather news items from section of the News settings page, do the same.
To delete a news item from your website that you posted from your Facebook, Twitter or LinkedIn account, click Hide this news below the news item.

Creating a gallery and adding gallery items (full article)

 

Click the Edit settings link on the Gallery page, and then select a different option from the Sort gallery items by drop-down list.
Click the Edit display order link on the Gallery page, and reorder your gallery items by clicking and dragging them with your mouse. Then, when you sort your items by Default, they'll appear in the order you've chosen.
You can create as many categories for gallery items as you want. However, you can only apply one category to each gallery item.
The size of the image depends on how you view the gallery item. You can view gallery items in List, Grid or Jumbo view. When you click an item in each of these views, a detailed view of the item appears. Image sizes are as follows:
  • List view: 90 x 90 pixels
  • Grid view: 202 x 202 pixels
  • Jumbo view: 462 x 462 pixels
  • Detailed view: the width is 470 pixels and the height varies depending on the original image size.

    If the width of your original image is not 470 pixels, it will be resized to 470 pixels, and the height will be resized so it's proportional to this. When visitors click an item image while in the detailed view, the image will appear in a pop-up window in its original size.

You may be unable to upload your item image if:
  • the file format is not supported (you can only upload JPG, GIF and PNG files),
  • the image is larger than 15MB, or
  • the file is corrupted.

Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Add.

If a visitor uses the Ask a question form to ask a question about a gallery item, you'll receive an email with details of the visitor and the question they submitted. This will be send to the email address you've listed as your account email address. You can find this address by clicking My account in the Settings menu, and checking the Account email field in the Account information section.

If you've created a Google AdWords ad campaign, you can use Conversion Tracking to track visitors who click on your ad, then complete the Ask a question form for a gallery item. For more information, see Integrating Google tools with your website.

Yes, you can set the Content visibility settings for this feature so that your gallery is hidden from your website. For more information, see Setting visibility options for your website content.
If you don't want to sell an item any more, click Gallery on the public menu, and then click the Edit link at the bottom of the gallery item. Deselect the Make item available for purchase option to stop selling the item.

If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.

Sharing files with your customers (full article

 

You can upload as many files as you like, as long as the combined size of all files across your website doesn't exceed the storage limit of your chosen MYOB Atlas plan. For more information, see What does MYOB Atlas cost?
You can upload any non-executable files, such as text documents, pictures and videos.
If you can't upload your file, it may be because it exceeds the maximum file size of 15MB allowed in MYOB Atlas. If your file is smaller than this but still won't upload, it may be due to the upload speed of your internet connection. In this case, you might want to try compressing your file before uploading.

Adding or editing external links (full article)

 

You can add as many links as you want to your website.
Click the Edit display order link in the Links section of your homepage, and reorder your links by clicking and dragging them with your mouse. They'll appear on your homepage in the order you've chosen.
Yes, you can. Just go to your YouTube video, copy the web address, and paste it into the URL (Web address) field described in step 2 of the Adding external links section.
Yes, you can set the Content visibility settings for this feature so that your links are hidden from your website. For more information, see Setting visibility options for your website content.
The large cog (  ) contains editing options for the Links feature as a whole, whereas each small cog (  )contains editing options for the individual link it appears beneath. For more information, see Finding your way around your website.

Subscribing your customers (full article)

 

Yes, you can set the Content visibility settings for this feature so that the Keep me updated section and your subscription form are hidden from your website. For more information, see Setting visibility options for your website content.
Yes. You can track the web traffic to your subscription form by integrating your Google Analytics or your Google AdWords account (or both) with your website. By integrating your:
  • Google Analytics account, you can track visitors and get a overview of how they're interacting with your website. This means you'll be able to see how many visitors have accessed your subscription form. For more information, see Integrating your Google Analytics account. Note: Google Analytics won't be able to show you the details your visitors enter in the subscription form. To see these details, you'll need to download and view the CSV file. For more information, see Sending newsletters to your customers in this article.
  • Google AdWords account, you can advertise your business on Google, and use Conversion Tracking to track visitors who click on your ads and complete specific actions on your website. This means you can track visitors who click on your ad, then submit the Keep me updated form. For more information, see Integrating your Google AdWords account.
If a customer wants to unsubscribe, you'll need to handle the process outside of MYOB Atlas. For example, you may need to remove the customer's details from your email address book or any newsletter mailing lists you've created, and let the client know that you've done so. You'll also need to make sure that next time you download the CSV file of contact details from your website, you don't inadvertently resubscribe the customer.

Remember, under the Unsolicited Electronic Messages Act 2007, you must satisfy the following condition:

  • Commercial electronic messages must contain functional unsubscribe facility.

For more information, see the Department of Internal Affairs' Anti-Spam webpage.

Setting visibility options for your website content (full article)

 

No, you can only show the Gallery, News, Downloads and Pay online features on a separate page.
No. If you hide a feature, your existing content won't be deleted. That way, if you choose to show the feature again at a later date, your existing content will reappear.
No. If you hide a feature on your homepage, the features below it will be moved up your homepage to take its place.

Linking domain names to your website (full article)

 

No, you don't. But if you don't have a website for your existing domain names, we suggest that you link them to your MYOB Atlas website. This means that visitors who go to your existing web addresses will see your MYOB Atlas website.
No, you can't. If you don't own a domain name, you can't change its DNS settings, and therefore can't link it to your MYOB Atlas website.
Your domain name registrar is the company who you registered your domain name through. They're responsible for updating your registrant details and renewing your domain name when it expires.
To find out who is managing your domain names, you can do a whois search.

To do this, do a Google search for the term 'whois search'. You'll find numerous websites that allow you to search the whois records for your domain names. The whois records will include details about the company who manages your domain names.

If possible, we suggest that your domain name management company adds both values (54.252.114.40 and 54.252.114.46) as your domain name's A record. If they can only add one value, they can use either one.
To unlink a domain name that you've linked to your website, click My account in the Settings toolbar, and then click Manage domain names in the Domain names section. In the Linked domain names section of the My domain names page, click Unlink next to the domain name that you want to unlink. The domain name will be unlinked from your website immediately.

Note that you should contact the company who manages your domain name to update the DNS (Domain Name Server) settings for your domain name.

Setting your website's primary domain name (full article)

 

Your primary domain name is the domain name that all of your other domain names redirect to.

For example, let's say your primary domain name is bluebowlhomewares.co.nz, and your secondary domain name is bluebowlhomewares.myob.net. If visitors enter bluebowlhomewares.myob.net in the address bar of their web browser, they'll be taken to your MYOB Atlas website. Once your website loads, the domain name they'll see in the address bar will be bluebowlhomewares.co.nz.

You can find your primary domain name by clicking the My account link in the Settings toolbar, and then clicking Manage domain names in the Domain names section. Your primary domain name is listed in the Primary domain name section.
If you've set a linked domain name as your primary domain name, you may need to check whether this domain name is linked properly. For more information about how to link a domain name, see Linking domain names to your website.

 

Setting up email forwarding (full article)

 

MYOB Atlas is free for the first 12 months. In the second year, you have choose a plan. The number of email addresses you can create depends on which plan you choose. For information on MYOB Atlas pricing, log in to your website and click My account on the Settings menu.
To edit or delete an email address you've set up to use email forwarding with, click Email forwarding in the Settings menu. In the Email addresses section at the bottom of the Email forwarding page, click Edit or Delete next to the email address you want to edit or delete.
You may need to make one or more of your email addresses inactive if you choose to downgrade your MYOB Atlas plan. In this case, the number of active email addresses you're allowed will decrease. Before you downgrade you'll be asked to make sure that the addresses you want to keep are active, and all others are set as inactive.

To make an email address inactive, click Email forwarding in the Settings menu, and click the Edit link next to the email address you want make inactive. On the Edit email address page, deselect the Make this email address active option. Once you're finished, click Update.

In the Email addresses list at the bottom of the Email forwarding page, you can see the time and date of the last email forwarded for each of your email addresses.

If you think your email address might not be working, try sending a test email to it and checking whether this time and date is updated. If you don't receive the test email, check that you've entered the correct email address to forward to, and that the email hasn't been sent to your Spam folder.

Note: Make sure you send your test email from a different address to the one that will be receiving forwards. This is because some email providers aren't able to forward emails to the same address that they've been sent from.

To find out who is managing your domain names, you can do a WHOIS search.

To do this, do a Google search for the term 'WHOIS search'. You'll find numerous websites that allow you to search the WHOIS records for your domain names. The WHOIS records will include details about the company who manages your domain names.

Linking social network accounts to your website (full article)

 

Yes, you can. If you have multiple accounts for the one social network (for example, you may have both a personal and business Twitter account) you can link them all to your website.
Yes, you can link both personal Facebook accounts and Facebook business pages to your website. For more information, see Linking your Facebook business page to your website.

Integrating Google tools with your website (full article

 

You need to use your MYOB Atlas website's primary domain name as your web address.

You can find your primary domain name by clicking the My account link in the Settings toolbar, and then clicking Manage domain names in the Domain names section. Your primary domain name is listed in the Primary domain name section.

You can verify that your tracking code was implemented correctly by checking your page's source code. For more information, see Checking Browser Source Code for Analytics Tracking Code.

Note that you'll need to log out of your website before you view your page's source code to confirm that the tracking code is on the correct page—the code does not appear in your source code while you're logged in.

When you log in to your Google Analytics account, check the status next to your website profile. If your tracking code hasn't been detected, the status will be Tracking Not Installed.
There are three options for verifying that your conversion tracking code was implemented correctly. For more information, see What can I do to verify that the conversion was implemented correctly?

Note that you'll need to log out of your website before you view your page's source code to confirm that the conversion tracking code is on the correct page—the code does not appear in your source code while you're logged in.

Selling your products and services online (full article)

 

MYOB Atlas is free for the first 12 months. For detailed information on what it will cost after this time, log in to your website and click My account on the Settings menu.
If you don't want to sell an item any more, click Gallery on the public menu, and then click the Edit link at the bottom of the gallery item. Deselect the Make item available for purchase option to stop selling the item.

If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.

 

 

 

Creating a gallery and adding gallery items (full article)

 

Click the Edit settings link on the Gallery page, and then select a different option from the Sort gallery items by drop-down list.
Click the Edit display order link on the Gallery page, and reorder your gallery items by clicking and dragging them with your mouse. Then, when you sort your items by Default, they'll appear in the order you've chosen.
You can create as many categories for gallery items as you want. However, you can only apply one category to each gallery item.
The size of the image depends on how you view the gallery item. You can view gallery items in List, Grid or Jumbo view. When you click an item in each of these views, a detailed view of the item appears. Image sizes are as follows:
  • List view: 90 x 90 pixels
  • Grid view: 202 x 202 pixels
  • Jumbo view: 462 x 462 pixels
  • Detailed view: the width is 470 pixels and the height varies depending on the original image size. If the width of your original image is not 470 pixels, it will be resized to 470 pixels, and the height will be resized so it's proportional to this.

When visitors click an item image while in the detailed view, the image will appear in a pop-up window in its original size.

You may be unable to upload your item image if:
  • the file format is not supported (you can only upload JPG, GIF and PNG files),
  • the image is larger than 15MB, or
  • the file is corrupted.

Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Add.

If a visitor uses the Ask a question form to ask a question about a gallery item, you'll receive an email with details of the visitor and the question they submitted. This will be send to the email address you've listed as your account email address.You can find this address by clicking My account in the Settings menu, and checking the Account email field in the Account information section.

If you've created a Google AdWords ad campaign, you can use Conversion Tracking to track visitors who click on your ad, then complete the Ask a question form for a gallery item. For more information, see Integrating Google tools with your website.

Yes, you can set the Content visibility settings for this feature so that your gallery is hidden from your website. For more information, see Editing content visibility.
If you don't want to sell an item any more, click Gallery on the public menu, and then click the Edit link at the bottom of the gallery item. Deselect the Make item available for purchase option to stop selling the item.

If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.

Getting paid online (full article)

 

MYOB Atlas is free for the first 12 months with GetOnline.co.nz.

For detailed information on what it will cost after this time, log in to your website and click My account on the Settings menu.

 

Getting started with your website

Finding your way around your website

MYOB Atlas videos-381-NZ

Contacting MYOB Atlas

What does MYOB Atlas cost-265-AU