When 2-factor authentication is turned on, you might not always have access to your authenticator app when signing in to your MYOB account.

That's when your one-time use backup codes come in handy. These codes were generated when you set up 2-factor authentication and allow you to sign in to your MYOB account when you can't access your phone.

Lost your backup codes? You can download your 2FA backup codes at any time from the Security Centre. For more information, see Using the Security Centre.

Signing in using a backup code

Start by signing in to your MYOB account. 

A screen will appear asking for a verification code.

  1. Click Try a different way to verify your account.
     
  2. Click Use one of your backup codes.
     
  3. Enter your backup code in the backup code field.
     
  4. Click Sign in, and you will gain access to your MYOB account. Note that the backup code you just used to sign in will no longer be usable.
<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

I don't have access to my authenticator app or backup codes - how can I sign in to my account?

If you're asked for a verification code but don't have access to your authenticator app or backup codes, please contact us.

 

2-factor authentication

Signing in with 2-factor authentication

Setting up 2-factor authentication

Turning off 2-factor authentication

Using the Security Centre

<div style="display: none;" data-swiftype-name="productFamily" data-swiftype-type="enum">MYOB Essentials</div>
<div style="display: none;" data-swiftype-name="productFamily" data-swiftype-type="enum">AccountRight</div>
<div style="display: none;" data-swiftype-name="productVersion" data-swiftype-type="enum">AccountRight 2016</div>
<div style="display: none;" data-swiftype-name="country" data-swiftype-type="enum">Australia</div>
<div style="display: none;" data-swiftype-name="country" data-swiftype-type="enum">New Zealand</div>