If you're the practice administrator or primary contact of the practice, you can create my.MYOB accounts for staff who don't already have one.
- Sign in to https://my.myob.com and go to My Account > Maintain Users.
- Click Create New Contact
- Enter the staff member's details, including their contact role: General or Administrator.
- Click Create.
- You can now add them to MYOB Practice using the "To add staff" procedure above.
"Login Name (Email Address) already exists" message
If when creating the my.MYOB account an error appears saying the user already has a my.MYOB account, then you can't create another one for them. You should be able to add them to MYOB Practice as a staff member by following the above "To add staff" procedure. But if you have issues doing this, please contact MYOB Support and request the user be added to your practice.
I don’t see the “Maintain Users” feature in my.MYOB
Ensure you are a practice administrator or primary contact of the practice. If there are other practice administrators in your practice who do have access to the Maintain Users page, ask them to change your account's User Type to Administrator.
If no one else in your practice can access the “Maintain Users” page in my.MYOB, please call MYOB Support to resolve this issue.