When two-factor authentication is turned on, you might not always have access to your authenticator app when signing in to your MYOB account.

That's when your one-time use backup codes come in handy. These codes were generated when you set up two-factor authentication and allow you to sign in to your MYOB account when you can't access your phone.

Lost your backup codes? You can download your 2FA backup codes at any time from the Security Centre. For more information, see Using the Security Centre.

Signing in using a backup code

  1. Sign in to your MYOB account.



    A screen will appear asking for a verification code.

  2. Click Try a different way to verify your account.



  3. Click Use one of your backup codes.



  4. Enter your backup code in the backup code field.



  5. Click Sign in, and you will gain access to your MYOB account. Note that the backup code you just used to sign in will no longer be usable.
<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

I don't have access to my authenticator app or backup codes - how can I sign in to my account?

If you're asked for a verification code but don't have access to your authenticator app or backup codes, please contact us: Australia / New Zealand. See Recovering your account for more information.

<div id="feedback" style="margin-top:50px;">
			 <div class="feedbackheading">
                <h2>Was this information helpful?</h2>
            </div>
            <div class="yes">
                <img id="yesImg" src="/wiki/download/attachments/5668874/yes_notSelected.png">Yes
            </div>
            <div class="no">
                <img src="/wiki/download/attachments/5668874/no_notSelected.png">No
            </div>

            <div class="moreinfo">
                <h3>Why not?</h3>
                <p>
                <form id="moreInfo" name="moreInfo">
                        <input type="checkbox" id="cb1" name="unclear" value="" onClick=allowSubmit()>
                        <label for="cb1"><span class="checkboxlabel">The instructions weren't clear</span></label><br>
                        <input type="checkbox" id="cb2" name="notFound" value="" onClick=allowSubmit()>
                        <label for="cb2"><span style="padding-bottom:2px;">I couldn't find what I was looking for</span></label><br>
						<div id="inlineMoreHelpInfo">That's no good.  Try searching the help. Or maybe the <a href="http://community.myob.com/" target="_blank">community forum</a> can help answer your question.<br />
 <input type="text" placeholder="Search the help..." id="searchTerm"><i class="fa fa-search" id="searchButton"></i>
 </div>
						<input type="checkbox" id="cb3" name="productIssue" value="" onClick=allowSubmit()>
                        <label for="cb3">I have a problem with my software</label><br>
						<div id="inlineSupportInfo">Sorry to hear that. Maybe our <a href="http://community.myob.com/" target="_blank">community forum</a> can help. </div>
						<input type="checkbox" id="cb4" name="other" value="" onClick=allowSubmit()>
                        <label for="cb4">Something else</label><br>
                </form>
				<h3 id="commentsHeading">How would you improve this page?</h3>
				<textarea id="comments" name="comments" form="moreInfo" placeholder="Tell us more..."></textarea> 
                </p>
			 <p id="supportText">Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our <a href="http://myob.com/contactus" style="color:#5E2080;">support team</a> instead.</p>
			 <button type="button" id="submitButton" disabled>Submit</button> 
             </div>
            
            <div id="submitted">
                <img src="/wiki/download/attachments/5668874/submittedTick.png">Thanks for your feedback.
            </div>
			<div id="positiveFeedback">            
				<h3 id="positiveCommentsHeading">Thanks! Anything you'd like to add?</h3>
				<textarea id="positiveComments" name="positiveComments" form="positiveComments" placeholder="Tell us more..."></textarea> 
                </p>
				<p id="positiveCommentText">We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our <a href="http://myob.com/contactus" style="color:#5E2080;">support team</a>.</p>
			 <button type="button" id="positiveSubmitButton" disabled>Submit</button> 
        </div>
 </div>
<script>
        var sPath = window.location.pathname;                        // Get the path of the current window (will be used to find 'page' and 'product' variables
//        var page = sPath.substring(sPath.lastIndexOf('/') + 1);      // Set the 'page' variable to the html page name (eg. feedback.html)
		var page;			// Create global variable to store permalink for this page
        var responded = 0;    // initialise the 'responded' variable to indicate that no response has been recorded
        var helpful = 0;    // probably don't need both these variables (responded and helpful)...

        var pathArray = sPath.split( '/' );                            // Split the URL into chunks divided by slashes, and put into array pathArray
        var product = pathArray[pathArray.length-2];                // Get the second last 'chunk' (which will be the product folder, eg. 'ec' or 'ea', based on help URLs of structure: http://help.myob.com/wiki/display/ea/Welcome+to+MYOB+Essentials+Accounting

// Wait until JQuery has loaded, then get the page variable from the content of the .tinylink div.
AJS.toInit(function(){
	 page = AJS.$(".tinylink").text();
});

    
        // Initialise variables for checkbox responses
        var unclear = '';
        var notFound = '';
        var productIssue = '';
        var other = '';
        var comment = '';

        // Make sure the checkboxes and comment fields are cleared when the page loads
        $('#comments').val('');
        $('#moreInfo input[type=checkbox]').attr('checked',false);

        function submitFormResult(helpful, page, product) {
            var helpful = helpful;
            comment = $('#comments').val();
            var product = product;
            var page = page;

			if (page == '') {
				page = window.location.href;
			}
        
            if ($('#cb1').is(":checked")) {
                unclear = "Unclear";
            }
            if ($('#cb2').is(":checked")) {
                notFound = "Could not find";
            }
            if ($('#cb3').is(":checked")) {
                productIssue = "Product issue";
            }
            if ($('#cb4').is(":checked")) {
                other = "Other";
            }

            // Post responses to the Google form
            $.ajax({
                url: "https://docs.google.com/forms/d/1bAixJMHVVKnRKB9N6Ug6zsLWWc5hVCIr3p3lCb-q8rM/formResponse",
                data: { 
                    "entry_19710432": helpful, 
                    "entry_233823726": unclear, 
                    "entry_1511608596": notFound, 
                    "entry_1587406445": productIssue,
                    "entry_1989203864": other,
                    "entry_2056312956": comment,
                    "entry_1949579778": product,
                    "entry_1743314655": page,
                },
                type: "POST",
                dataType: "xml",
                statusCode: {
                    0: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
							$("#submitted").fadeIn(500);
    						}
	                },
                    200: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
	                        $("#submitted").fadeIn(500);
							}
                    }
                }
            });        // end of ajax call
        }            // end of submitFormResult function
        

 
        function submitPositiveFeedback (helpful, page, product) {
            var helpful = helpful;
            comment = $('#positiveComments').val();
            var product = product;
            var page = page;

			if (page == '') {
				page = window.location.href;
			}
        
            // Post comment to the Google form
            $.ajax({
                url: "https://docs.google.com/forms/d/1WfuiKR77NYihMgzeBqOffce0ido3I2DoAysBeESfybo/formResponse",
                data: { 
                    "entry_922059833": helpful, 
                    "entry_174932397": comment,
                    "entry_104243485": product,
                    "entry_716914159": page,
                },
                type: "POST",
                dataType: "xml",
                statusCode: {
                    0: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
							$("#submitted").fadeIn(500);
						}
                    },
                    200: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
    	                    $("#submitted").fadeIn(500);
						}
                    }
                }
            });        // end of ajax call
        }            // end of submitPositiveFeedback function


 
        
        // Do this if someone clicks Yes (submit form and show thankyou message)
        $(".yes").on("click", function() { 
            // only do this if there hasn't been a response yet!
            if (responded == 0) {
                // change the image to a green face
                $(".yes").html( "<img src='/wiki/download/attachments/5668874/yes_Selected.png'>Yes" ).fadeIn(300);
                
                // display the 'submitted' div with thankyou message
	//			$("#feedback").css('padding-bottom','50px');
	//			$("#submitted").fadeIn(500);
				$("#positiveFeedback").fadeIn(500);
                   
                // record that the survey has been responded to
                responded = 1;
                helpful = "yes";
                submitFormResult(helpful, page, product)
            }
        });

        // Do this if someone clicks No (show checkboxes and comment field)
        $(".no").on("click", function() { 
            // only do this if there hasn't been a response yet!
            if (responded == 0) {
                // change the image to a red face
                $(".no").html( "<img src='/wiki/download/attachments/5668874/no_Selected.png'>No" ).fadeIn(300);

                // display the 'moreinfo' div with additional options
                $(".moreinfo").fadeIn(300);

                // record that the survey has been responded to
                responded = 1;

                helpful = "no";
            }
        });

        
        // Submit the form when the submit button is clicked
        $("#submitButton").on("click", function() {
            submitFormResult(helpful,page,product);
//            this.disabled=true;
			$('.moreinfo').fadeOut(100);
			$("#feedback").css('padding-bottom','50px');
			$("#submitted").fadeIn(500);
		});

 
        $("#positiveSubmitButton").on("click", function() {
            submitPositiveFeedback(helpful,page,product);
			$('#positiveFeedback').fadeOut(100);
  //          this.disabled=true;
			$("#feedback").css('padding-bottom','50px');
			$("#submitted").fadeIn(500);
//			$('#positiveSubmitButton').prop("disabled",true);
//			$('#positiveComments').val("");
		});
 
        // Change the image when hovering over Yes or No (but only before a response has been recorded)    
        $(".yes img").hover(function(){
            if (responded == 0) { $(".yes img").attr("src","/wiki/download/attachments/5668874/yes_Selected.png").fade(500); }
        },function(){
            if (responded == 0) { $(".yes img").attr("src","/wiki/download/attachments/5668874/yes_notSelected.png").fadeIn(500); }
        });

        $(".no img").hover(function(){
            if (responded == 0) { $(".no img").attr("src","/wiki/download/attachments/5668874/no_Selected.png").fadeIn(500); }
        },function(){
            if (responded == 0) { $(".no img").attr("src","/wiki/download/attachments/5668874/no_notSelected.png").fadeIn(500); }
        });

        // Change the border width of the comment field when it's in focus (TODO: Make this work with the hover below)
        $("#comments").focus(
            function() {
                $(this).css('borderWidth', '3px');
        });

        // Change the border width of the comment field when hovering over it (TODO: Make this work onfocus as well)
        $("#comments").hover(
            function() {
                $(this).css('borderWidth', '2px');
            },
            function() {
                $(this).css('borderWidth', '2px');
        });



		$("#cb2").click(function() {
			$("#inlineMoreHelpInfo").toggle(this.checked);
			$("#searchTerm").focus();
		});
     
		$("#cb3").click(function() {
			$("#inlineSupportInfo").toggle(this.checked);
		});

        // Activate the Submit button when a checkbox has been selected
        function allowSubmit() {
            var atLeastOneIsChecked = $('#moreInfo :checkbox:checked').length > 0;
            if (atLeastOneIsChecked) {
                $("#submitButton").prop("disabled",false);
				$("#commentsHeading").fadeIn(300);
				$("#comments").fadeIn(300);
				$("#supportText").fadeIn(100);
			 }
            else {
                $("#submitButton").prop("disabled",true);
            }
        }
 
			$('#positiveSubmitButton').prop("disabled",false);




 
    // SUBMIT SEARCH IF USER CLICKS ON MAGNIFYING GLASS 
	$("#searchButton").click(function() {
		var searchTerm = $("#searchTerm").val();
		var encodedSearch = encodeURIComponent(searchTerm);
		var searchURL = "http://help.myob.com/wiki/dosearchsite.action?queryString=" + encodedSearch + "&startIndex=0&where=ea";
	//	alert(searchURL);
		window.location.replace(searchURL);
	});
 
 
// SUBMIT SEARCH IF USER PRESSES ENTER
    $('#searchTerm').keyup(function(e) {
	    if (e.keyCode == 13) {
			var searchTerm = $("#searchTerm").val();
			var encodedSearch = encodeURIComponent(searchTerm);
			var searchURL = "http://help.myob.com/wiki/dosearchsite.action?queryString=" + encodedSearch + "&startIndex=0&where=ea";
//			alert(searchURL);
			window.location.replace(searchURL);
	    }
//		return false;
   });


        </script>

 

Signing in with two-factor authentication

Recovering your account

Using the Security Centre

Managing two-factor authentication

Setting up two-factor authentication

Two-factor authentication

Which two-factor authentication method should I use?

Two-factor authentication for accountants and bookkeepers

/* Style the feedback div. TODO: Make this responsive */
#feedback {
	font-family: Arial,Helvetica,sans-serif,Verdana;
	width:500px;
	margin-top:0px;
	padding-top:0px; 
	padding-bottom:100px;
}

/* Style the Yes and No options and images */
.yes {
	font-weight:bold;
	float:left;
	padding-top:10px;
	vertical-align:middle;
}

.yes img, .no img {
	vertical-align:middle;
	padding-left:10px;
	padding-right:10px;
	padding-bottom:10px;
	padding-top:10px;
	height: 40px;
}
            
.no {
	font-weight:bold;
	float:right;
	vertical-align:middle;
	margin-right:250px;
	padding-top:10px;
}

/* Style the div containing the checkboxes and comments field */
.moreinfo {
	display:none;
    margin-top:120px;
    line-height:10px;
}
            
p.moreinfo {
	padding-top:10px;
}

/* Style the confirmation message when a user submits the form */
#submitted {
	display:none;
	border: 1px solid #7FBA00;
	background-color: #ECF5D9;
	position:relative;
	margin-top:120px;
	height:70px;
	width:104%;
}
            
#submitted img {
	vertical-align:middle;
	padding:20px;
	height:35px;
}

/* Comments heading */
#commentsHeading {
	display:none;
	padding-bottom:10px;
	margin-top:10px;
}

/* Style the comment box */
textarea#comments {
width:100%;
height:100px;
vertical-align:top;
border: #5E2080 2px solid;
font-family: Arial,Helvetica,sans-serif,Verdana;
font-size: 11pt;
display:none;
}

/* Style the positive comment box */
#positiveComments {
width:100%;
height:100px;
vertical-align:top;
border: #5E2080 2px solid;
font-family: Arial,Helvetica,sans-serif,Verdana;
font-size: 11pt;
}

#positiveCommentsHeading {
margin-top:100px; 
padding-bottom:10px;
}		

/* Remove the resizing option from the comments text area */
textarea#comments {
resize: none;
padding:10px;
}

textarea#positiveComments {
resize: none;
padding:10px;
}

#supportText {
font-size:11pt;
margin-right:-50px;
padding-bottom:20px;
color: #888;
display:none;
}
#positiveCommentText {
font-size:11pt;
margin-right:-50px;
padding-bottom:20px;
color: #888;
}




#inlineSupportInfo {
display:none;
margin-left:28px;
padding-bottom:20px;
line-height:20px;
color:#888;
margin-top:-5px;
}

#inlineSupportInfo a {
color:#5E2080;
}

#inlineMoreHelpInfo {
display:none;
margin-left:28px;
padding-bottom:20px;
line-height:20px;
color:#888;
margin-top:-5px;
}

#inlineMoreHelpInfo a {
color:#5E2080;
}

/* Style the checkbox list */
#feedback input[type=checkbox] {
display:none;
}

#feedback input[type=checkbox] + label:before {
content: "";  
display: inline-block;  
width: 18px;  
height: 18px;  
vertical-align:middle;
margin-right: 8px;  
background-color: #fff;  
border: #5E2080 2px solid;
border-radius: 100px;  
margin-top:0px;
margin-bottom:0px;
}    

#feedback input[type=checkbox]:checked + label:before {
content:"\2714";
color:white;
background-color: #5E2080; 
text-align:center;
line-height:18px; 
}

/* Style the checkbox labels */
label {
display:block;
vertical-align:middle;
}

/* Style the Submit button and its various states (including disabled).  */
/* TODO: Set up a subclass of button to use here instead */
button {
background: #5E2080;
border-top: 1px solid #5E2080;
border-right: 1px solid #5E2080;
border-bottom: 1px solid #5E2080;
border-left: 1px solid #5E2080;
border-radius:30px;
padding: 10px 32px;
vertical-align:middle;
color:#fff;
float:right;
font-family: Arial,Helvetica,sans-serif,Verdana;
font-weight:bold;
font-size: 11pt;
margin-right:-25px;
}

button:hover {
background: #4D1A6B;
border-top: 2px solid #4D1A6B;
border-right: 2px solid #4D1A6B;
border-bottom: 2px solid #4D1A6B;
border-left: 2px solid #4D1A6B;
cursor: pointer;
}    
        
button:active {
background: #4D1A6B;
border-top: 2px solid #4D1A6B;
border-right: 2px solid #4D1A6B;
border-bottom: 2px solid #4D1A6B;
border-left: 2px solid #4D1A6B;
cursor: pointer;
}     
			
input#searchTerm{
line-height:15px;
font-size: 11pt;
height:15px;
width:200px;
margin-left:-5px; 
margin-top:10px;
padding:10px;
}

#searchButton {
margin-left: 10px;
cursor: pointer;
font-size: 14pt;
}

#positiveFeedback {
display:none;
}    

button[disabled],
button[disabled]:hover,
button[disabled]:active {
background: #ddd;
border-top: 1px solid #ddd;
border-right: 1px solid #ddd;
border-bottom: 1px solid #ddd;
border-left: 1px solid #ddd;
color: #8f8f8f;
box-shadow: none;
-moz-box-shadow: none;
-webkit-box-shadow: none;
}      
 
#basicModalContent {
display:none;
}
#simplemodal-overlay {
 background-color:#000;
}
#simplemodal-container {
 background-color:#fff; 
 border:1px solid #444; 
 border-radius:3px;
 padding:20px;
 }
#simplemodal-container a.modalCloseImg {
 background:url(http://help.myob.com/images/close.png) no-repeat; /* adjust url as required */
 width:32px;
 height:32px;
 display:inline;
 z-index:3200;
 position:absolute;
 top:10px;
 right:10px;
 cursor:pointer;
 opacity:0.3;
 }
 
.answerButton {
 width:120px; 
 background-color:white; 
 color:#5E2080;
 padding:10px;
 border-radius:5px;
 border: 1px solid gray;
 cursor: pointer;
/* box-shadow:2px 2px #888; */
 font-size:14px;
 font-family:Arial, sans-serif;
 margin-top:20px;
}
.answerSpacer {
 width:120px;
}
.answerButton:hover {
 background-color:#eee;
}
.selectedAnswer {
 background-color:#5E2080!important;
 color:white!important;
}
.questionContainer {
 display:flex;
 justify-content:space-between; 
 color:white; 
 text-align:center;
}
.textAnswer {
 padding:10px; 
 border-radius:3px; 
 border: 1px solid gray; 
 width:80%
}
.extraText {
 display:none;
 padding-top:20px;
}
#submitSurveyButton {
 border-radius:5px;
 font-size:13pt;
 cursor:pointer;
 border:1px solid #5fa52c;
 background-color: #5fa52c;
 position:absolute;
 bottom:20px!important;
 right:0;
}
#submitSurveyButton:active {
 background-color: #5fa52c;
}
#submitSurveyButton:hover {
}
#submitSurveyButton:disabled {
background-color:##5fa52c;
border:1px solid #47831c;
cursor: not-allowed;
opacity:0.65;
}
.questionText {
 margin-top:30px!important;
}
#thankyouMessage {
display:none;
}
#closeAfterSubmitButton {
border-radius:5px;
 font-size:13pt;
 cursor:pointer;
 border:1px solid #5fa52c;
 background-color: #5fa52c;
 position:absolute;
 bottom:20px!important;
 right:0;
}
#q1 {
 margin-top:-5px;
}
<div style="display:none;" data-swiftype-name="siteSection" data-swiftype-type="enum">help</div>
<div style="display:none;" data-swiftype-name="businessType" data-swiftype-type="enum">Small Business</div>
<div style="display: none;" data-swiftype-name="productFamily" data-swiftype-type="enum">MYOB Essentials</div>
<div style="display: none;" data-swiftype-name="productFamily" data-swiftype-type="enum">AccountRight</div>
<div style="display: none;" data-swiftype-name="productVersion" data-swiftype-type="enum">AccountRight 2017</div>
<div style="display: none;" data-swiftype-name="country" data-swiftype-type="enum">Australia</div>
<div style="display: none;" data-swiftype-name="country" data-swiftype-type="enum">New Zealand</div>