Two-factor authentication (2FA) codes can be received via email or a mobile phone app (help me choose which method to use).

Whether you have a new phone or other mobile device, like a tablet, the process for setting it up is the same. Just be aware you can only have 2FA set up on one device at a time.

Choose your scenario and we'll step you through it.

 

This means you're set up for email 2FA, but it's easy to switch to a mobile phone app instead.

  1. Go to my.account.myob.com and log in with your MYOB account details.

  2. Verify your account by entering the emailed authentication code and clicking Sign in.
  3. Download an authentication app. To use app-based authentication, you need to download an authenticator app onto your device.
    You'll use this app to get the verification code needed to sign into your MYOB account. These apps don't need internet access to work.

    1. Open the Google Play or App Store app on your phone.
    2. Search for "Google Authenticator" and look for this icon:
    3. Download and install Google Authenticator onto your phone.
    1. Open the Windows Store app on your phone (or tap here).
    2. Search for Microsoft Authenticator and look for this icon:
    3. Download and install the application onto your phone.
  4. Once you've installed the authenticator app on your device, you need to link the app to your MYOB account.

    1. Go to my.account.myob.com and log in with your MYOB account details.
    2. On the Personal information page, click Get started
    3. Re-enter your password and click Sign in.
    4. Choose Mobile app then click Next.
    5. Choose your operating system, then click OK I've downloaded the app.
    6. Open the authenticator app on your device and add a new account. If you have trouble, see the app's help.
    7. If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only.
    8. If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan with QR code? on the MYOB page and enter the code that appears into the app.
    9. Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter the code field on the MYOB page and click Continue.
    10. Click Download 10 backup codes, and save the file somewhere safe.
      These codes will help you sign into your account if you lose access to your device. Learn more about using your backup codes.
    11. Click Finish and sign in.
      From now on, when you sign in you'll be asked to enter an authentication code from your phone app. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days.

Grab your old phone and let's get started.

  1. Go to my.account.myob.com and log in with your MYOB account details.
  2. Verify your account using the verification code from the authenticator app on your old phone.
    After successfully logging in, the Personal Information page appears.
    2FA Personal Information Page
  3. Click Change your 2FA device.
  4. Re-enter your password and click Sign in.
  5. Enter the authentication code from the authenticator app on your old phone and click Sign in.
  6. Click Continue to begin setting up your new device.
  7. Follow the steps below for your new device.

    1. Open the Google Play or App Store app on your phone.
    2. Search for "Google Authenticator" and look for this icon:
    3. Download and install Google Authenticator onto your phone.
    1. Open the Windows Store app on your phone (or tap here).
    2. Search for Microsoft Authenticator and look for this icon:
    3. Download and install the application onto your phone.
  8. Once you've installed the authenticator app on your device, you need to link the app to your MYOB account.

    1. Go to my.account.myob.com and log in with your MYOB account details.
    2. On the Personal information page, click Get started
    3. Re-enter your password and click Sign in.
    4. Choose Mobile app then click Next.
    5. Choose your operating system, then click OK I've downloaded the app.
    6. Open the authenticator app on your device and add a new account. If you have trouble, see the app's help.
    7. If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only.
    8. If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan with QR code? on the MYOB page and enter the code that appears into the app.
    9. Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter the code field on the MYOB page and click Continue.
    10. Click Download 10 backup codes, and save the file somewhere safe.
      These codes will help you sign into your account if you lose access to your device. Learn more about using your backup codes.
    11. Click Finish and sign in.

    What happens now?

    From now on when you sign in you'll be asked to enter an authentication code from the app on your new phone. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days.

    The authenticator app on your old phone is no longer linked to your MYOB software. If you like, you can uninstall the app from your old phone.

If you've got a new phone but don't have access to the authenticator app on your old phone, here's what to do.

  1. Go to my.account.myob.com and log in with your MYOB account details.
  2. Verify your account as follows:
    1. Click Don't have your code? Try another way.
    2. Click Email me a recovery code.

      Don't see this option?

      That's fine. Give us a call and we'll get you up and running in no time.

      • Australia - 1800 620 430 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun Melbourne time)

      • New Zealand - 0800 60 69 62 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun New Zealand time)

    When you receive your recovery email
  3. Follow the steps in the email to sign in.
  4. Click I have a new phone and I need to set up 2FA.
  5. Click Continue to begin setting up your new device.
  6. Follow the steps below for your new device.

    1. Open the Google Play or App Store app on your phone.
    2. Search for "Google Authenticator" and look for this icon:
    3. Download and install Google Authenticator onto your phone.
    1. Open the Windows Store app on your phone (or tap here).
    2. Search for Microsoft Authenticator and look for this icon:
    3. Download and install the application onto your phone.
  7. Once you've installed the authenticator app on your device, you need to link the app to your MYOB account.

    1. Go to my.account.myob.com and log in with your MYOB account details.
    2. On the Personal information page, click Get started
    3. Re-enter your password and click Sign in.
    4. Choose Mobile app then click Next.
    5. Choose your operating system, then click OK I've downloaded the app.
    6. Open the authenticator app on your device and add a new account. If you have trouble, see the app's help.
    7. If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only.
    8. If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan with QR code? on the MYOB page and enter the code that appears into the app.
    9. Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter the code field on the MYOB page and click Continue.
    10. Click Download 10 backup codes, and save the file somewhere safe.
      These codes will help you sign into your account if you lose access to your device. Learn more about using your backup codes.
    11. Click Finish and sign in.

    What happens now?

    From now on, when you sign in you'll be asked to enter an authentication code from the app on your new phone. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days.

    The app on your old phone will no longer be linked to your MYOB software.

Having trouble?

See Getting help with two-factor authentication or give us a call.

  • Australia - 1300 555 123 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun Melbourne time)

  • New Zealand - 0508 328 283 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun New Zealand time)

You'll need your serial number handy. Find your serial number: MYOB AccountRight | MYOB Essentials.

 

Two-factor authentication

Getting help with two-factor authentication

Switching between email and app two-factor authentication

Recovering your account