This task ensures a copy of your company file is created which contains your most up-to-date information. This is always recommended before uninstalling your software. For more information on backing up, see the AccountRight help (Australia | New Zealand).

1. In AccountRight, go to the File menu and choose Backup.
2. Click Continue.
3. Select a destination for the backup file and click Save.

This will remove AccountRight from your computer, but your company file and customised templates (forms, personalised letters, etc.) will remain untouched.

1. Close all programs and disable any antivirus software.
2. Access the list of programs installed on your computer:
   • In Windows 8 or later: Right-click in the screen's bottom-left corner and choose Programs and Features.
   • In Windows 7/Vista: Click the Windows Start button, choose Control Panel then choose Programs and Features.
3. Click MYOB AccountRight v19.x then click Uninstall. In some Windows versions this may appear as Change/Uninstall.
4. If a confirmation message is displayed, click Yes.
5. If the Setup window is displayed, select the Remove option then click Next.
   
6. The system will display a window asking if you want to completely remove the selected application and all of its components. Click Yes.
7. Click Finish once the uninstall process is complete.
8. Restart your computer.

This task involves changing the name of the folder where AccountRight is installed. Then when you reinstall AccountRight in the next task, all required files are recreated in a new installation folder.

1. Simultaneously press the Windows  and E keys on your keyboard (the Windows  key is between the Ctrl and Alt keys). The Computer or Windows Explorer window appears.

2. Navigate to your AccountRight installation folder on your C: drive. Depending on your AccountRight version, the default folder location and name will be:

   If you're using	The default installation folder is (v19.12 or earlier)	The default installation folder is (v19.13 or later, Australia only)
   AccountRight Standard	C:\Standard19	N/A
   AccountRight Plus	C:\Plus19	C:\PlusClassic
   AccountRight Premier	C:\Premier19	C:\PremierClassic
   AccountRight Enterprise	C:\Enterprise19	C:\EnterpriseClassic

3. Right-click the AccountRight installation folder and choose Rename.
4. Type over the folder name to rename it and include the word "OLD", such as OLD_Plus19.
5. Click off the folder name to save the new name.

If you have an AccountRight installation CD, insert this into your computer's CD drive and follow the installation instructions.

If you have a current AccountRight subscription, you can download AccountRight and the installation instructions from my.myob (Australia | New Zealand). Make sure you download the "Full Install" file, not the upgrade. If you need help accessing or using my.MYOB, see Downloading AccountRight.

Once AccountRight has installed, you can turn your antivirus software back on.

Your company files and customised data (customised forms, personalised mail merge letters, and BASlink data (Australia only)) is in the AccountRight installation folder which you renamed in Task 3 above. To ensure this data is accessible in AccountRight, you'll need to copy the applicable files/folders into the new AccountRight installation folder.

Here's how:

1. Simultaneously press the Windows  and E keys on your keyboard (the Windows  key is between the Ctrl and Alt keys). The Computer or Windows Explorer window appears.

2. Navigate to the AccountRight installation folder you renamed in Taks 3 above. Depending on your AccountRight version, here's where you'll find it (this presumes you added "OLD_" to the folder name when you renamed it):

   If you're using	The old installation folder is here (v19.12 or earlier)	The old installation folder is here (v19.13 or later, Australia only)
   AccountRight Standard	C:\OLD_Standard19	N/A
   AccountRight Plus	C:\OLD_Plus19	C:\OLD_PlusClassic
   AccountRight Premier	C:\OLD_Premier19	C:\OLD_PremierClassic
   AccountRight Enterprise	C:\OLD_Enterprise19	C:\OLD_EnterpriseClassic

3. Double-click to open your old AccountRight installation folder.

4. Depending on the data you need to use in AccountRight, copy the following files/folders from your old AccountRight installation folder (right-click and choose Copy). Depending on what you need to use, here's what you need to copy:

   If you have	copy this file/folder
   company files	your company files (these have a ".myo" file extension, e.g. "My Company File.myo")
   customised forms	the Forms folder
   personalised letters	the Letters folder
   Baslink data (Australia only)	the BASlink folder

5. Paste the copied files and folders into your new AccountRight installation folder (right-click the folder and choose Paste). Depending on your AccountRight version, here's where you'll find it:

   If you're using	The new installation folder is here (v19.12 or earlier)	The new installation folder is here (v19.13 or later, Australia only)
   AccountRight Standard	C:\Standard19	N/A
   AccountRight Plus	C:\Plus19	C:\PlusClassic
   AccountRight Premier	C:\Premier19	C:\PremierClassic
   AccountRight Enterprise	C:\Enterprise19	C:\EnterpriseClassic

6. You can now open AccountRight and your company file. Prepare Electronic Payments will now work as expected.