Changing or fixing electronic payments

If an electronic payment was recorded incorrectly via the Prepare electronic payments page in MYOB, you can delete it if:

• the associated direct payment has not been authorised, or

• the associated bank file has not been uploaded to your bank for processing.

To delete a grouped electronic payment:

1. Go to the Banking menu and click Find transactions.

2. On the Debits and credits tab:

   1. Enter a date range that includes the date you processed the electronic payment.

   2. In the Account field, choose your Electronic Clearing Account.
      

      Using MYOB Business - Payroll only?

      To find the electronic payment, go to the Payroll menu > Pay runs and click the date of payment for the pay run that the electronic payment was made for. Now click an employee that was included in the electronic payment - you'll see the electronic payment Reference no near the bottom.

3. Click the Reference no to open the electronic payment transaction.

4. Click Delete.

5. At the confirmation message, click Delete. The grouped electronic payment transaction is deleted, and all the payments within in will be listed on the Prepare electronic payments page.

If you've prepared an electronic payment, you'll be able to change a transaction within that electronic payment only if:

• the associated direct payment has not been authorised, or

• the associated bank file has not been uploaded to your bank for processing.

To change a transaction in a grouped electronic payment

1. Delete the electronic payment (see above for details).

2. Change the transaction which needs fixing. For help see Entering payments made to suppliers or Changing or deleting a pay.

3. If you've changed the supplier or employee payment, you can then process the electronic payment again.

If you've processed a direct electronic payment (and not a bank file), it'll be listed in the payments portal.

So start by checking the status of the direct payment you want to change.

1. Go to the Banking menu and choose Prepare electronic payments.

2. Click Manage direct payments.

   

3. If prompted, sign in to your MYOB account.

4. Check the status of the payment you want to change.

   • Processing or Processed - You can't change these payments. If a payment has been rejected by the bank, we'll send you an email with details of what went wrong and what you need to do.

   • Needs authorisation -

     1. Delete the grouped electronic payment (see above).

     2. Delete the supplier payment or employee pay in MYOB (see Entering payments made to suppliers or Changing or deleting a pay)

     3. Make whatever changes are required, then process the supplier or employee payment again.

     4. Process the electronic payment again.

   • Errors - The payments portal has encountered an error. Click the payment to view the error message for information on what caused the error.

     If you can't fix the issue in the payment that caused the error, you'll need to contact our support team for help or send an email to payments_support@myob.com

     
     

To recreate a bank file you'll need to find and open the relevant electronic transaction, then download the bank file again.

1. Go to the Banking menu > Find transactions>Debits and credits tab.

2. Use the filters across the top of the Find transactions page to narrow your search. For example, if you're looking for employee payments, choose Payroll in the Source journal field.
   

   Using MYOB Business - Payroll only?

   To find the electronic payment, go to the Payroll menu > Pay runs and click the date of payment for the pay run that the electronic payment was made for. Now click an employee that was included in the electronic payment - you'll see the electronic payment Reference no near the bottom.

3. Click the Reference no. to open the transaction.

4. Click Download Bank File to download the bank file: