Known issues and errors

https://help.myob.com/wiki/x/G43tB

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Key points

This page lists issues and errors in MYOB Advanced Payroll.
To see workarounds and other information for an issue or error, click on its description in the table.

Identified in	Description	Region	Resolved in
2021.1	Error: "Attempted to divide by zero." preventing Projected Leave Balances (WFM/ESS) - Resolved 2021.1.4+	AU/NZ	2021.1.400
2021.1	Error: "Batch Status invalid for processing"	AU/ NZ	-
2021.1	Error "Handler of type EMLT is not exists" for leave approved or declined notifications	AU / NZ	-
-	Error exception: Invalid Token or Company	AU	-
2021.1.300	Changing the employee Standard Rate isn't updating all the Pay Items in the employee standard pay	AU / NZ	2021.1.400
-	Error: 'You need to enter a valid email address for this employee' when submitting a superannuation batch payment	AU	-
-	Fixing a rejected superannuation batch payment	AU	-
2021.1.3	Known issues in 2021.1.3	NZ	-
-	Known issue (resolved): Out of sequence employee ID when onboarding through Advanced Workforce Management	AU / NZ	2021.1.3
-	Error: "Cannot generate the next number for the [numbering ID] sequence because it is expired"	AU / NZ	-
2020.5	Error: "Unable to fetch superannuation detail"	AU / NZ	2021.1.1
2020.5.5	Error: "Error reading JObject from JsonReader	AU	-
-	Error: "You need to enter a valid employee membership number for this employee"	AU	-
2020.5	Can't open pay run from entitlement movements report	AU / NZ	-
2020.5	Incorrect information in WorkCover history	AU	-
2020.5	Leave requests getting automatically approved, or manager not receiving requests	AU / NZ	-
2020.5	Object reference error when adding a new employee transfer	AU / NZ	-
2020.5	Unable to filter by date on WorkCover History Details screen	AU	-
2020.5.4	Object reference error when creating a new entitlement adjustment	AU / NZ	-
2020.5.5	Employee incorrectly receiving email about changed payment settings	AU / NZ	2021.1
2020.5.5	Shared filter tabs have disappeared	AU / NZ	-
-	Check Company Data screen displays "ATO category cannot be null or empty" in the error column	AU	-
2017.1.3	Error: "Reportable Employer Super Contributions (RESC) is not valid Payment Summary Category"	AU / NZ	-
2017.1.12	Extra tax (additional tax) pay item shows incorrect GL account (Australia)	AU	-
-	Leave accrual not rolling over correctly	AU / NZ	2020.5.6
-	Payslip rate showing 4 decimals after upgrade even though 2 decimals was configured	AU / NZ	-
-	Medicare Levy exemption settings applying incorrect tax scale (Australia)	AU / NZ	-
2016.1.6	Numbering Sequence duplication	AU / NZ	2016.1.7
2020.8	Known issues in 2020.8 release	AU / NZ	-

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Known issues and errors