Error: "You have exceeded the maximum number of users for your practice..."
This support note applies to:
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AO Tax (AU)
- AO Tax (NZ)
- AE Workpapers (AU)
- AE Statutory Reporter (AU)
- AE Statutory Reporter (NZ)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Tax (NZ)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
- Workpapers (NZ)
In MYOB Accountants Enterprise (AE) or Accountants Office (AO), you may experience the following error "You have exceeded the maximum number of users for your practice. You will not be able to access this product until other users are logged off" when attempting to log into AE or AO.
This can occur where:
- You have reached the maximum number of users according to your AE/AO licence, or
- Users who are not logged into AE or AO are being recognised as "logged in" by the software.
To resolve this issue, reset the business user count by deleting the business_login.inf and business_lock.inf files.
Still an issue?
Call support and quote KB 36680
MYOB INTERNAL STAFF ONLY
SR # 17172989118
Notes for support
Run AERego.exe and check if the details such as users, products are matching to what's in Salesforce.