Wrong ETP values in STP reports

We're aware of an issue impacting a small number of customers, which is resulting in reporting incorrect Employment Termination Payment (ETP) figures in the YTD Verification Report, or in submissions to the ATO.

You'll be impacted if you've terminated an employee and processed an ETP for them over the last financial year, while in STP 1 with a STP 2 ATO reporting category not assigned, and later transitioned to STP 2.

We have identified and addressed the root cause. Impacted customers will need to take action to ensure correct values are sent to the ATO. We’ve emailed those impacted customers with instructions on what action to take.

We've also identified that some customers have attempted an ETP reversal and are seeing incorrect figures on their YTD verification report and reported to the ATO. This is occurring for customers that have undertaken an update event in FY22/23 for an ETP payment in the prior financial year, with a reversal payment date of 30th June 2022.

We are working on a solution for customers in this specific scenario and will be in touch with next steps when a fix is in place.

If you have NOT received an email from us, or you're experiencing a different STP finalisation issue, we recommend seeking advice from your accounting advisor, or contacting us for help.

We apologise for any impact this has had on you and thank you for your continuing support as we work through this.