Why are employee pays missing in bank reconciliation?

If you've been upgraded from MYOB Essentials to MYOB Business, and you notice an employee pay isn't appearing in your bank reconciliation, see the following.

When a file is upgraded, if your employee had banking information in old MYOB Essentials, their Payment method will be set to Electronic (go the Payroll menu > Employees > employee Payment details tab):

This is the case even if you don't pay your employees electronically.

Why we did this

In old MYOB Essentials, you could split employee pay amounts for all payment methods. In MYOB Business you can only split an employee's pay when you pay them electronically.

So to retain employee pay splits, we had to set the Payment method to Electronic. If you pay employees electronically, you'll see their banking details, like their BSB or Account number. If you paid by cash or cheque, you'll notice that these details are zeroes as those details weren't stored in old MYOB Essentials.

If you want to continue splitting the employee's pay, you need to:

1. Complete their banking details

2. Set up electronic payments.

If you don't want to split the employee's pay or pay them electronically, select an alternative Payment method, such as Cash or Cheque. 

You then need to complete the steps below to make any employee pays you've done since upgrading appear when you reconcile accounts. Although you haven't paid these employees electronically, you'll need to download the bank files as if you're paying them electronically — here's how:

1. Check your electronic payments clearing account

Go to the Accounting menu > Manage linked accounts and check that an account has been chosen for the Bank account for electronic payments:

If no account has been chosen or you want to use a different one, choose it from the drop-down and click Save.

2. Set up a bank account for bank file payments

You'll need to set up the account that you pay bank file payments from. You can use the temporary bank account details provided in the following steps as we will remove these at the end of the process.

To set up a bank account for bank file payments

3. Download your bank files

Downloading the bank files for your employee payments will make them appear when you reconcile accounts. You can delete the bank files later if you want.

To download the bank files

4. Reconcile your accounts

Go to the Banking menu > Reconcile accounts (or refresh the Reconcile accounts page if it's already open) and check that the electronic payments now appear:

Reconcile your accounts as you normally would.

Finally

Open the account you created in step 2 and:

1. Remove the temporary account details.

2. Deselect the option, I create ABA bank files for this account.

3. Click Save.

You can also go to your Downloads folder and delete the bank files you downloaded at step 3.

Need help?

If the steps above didn't help you, you can contact our support team.