- Created by admin, last modified by AdrianC on Jan 31, 2017
This information applies to MYOB AccountRight version 19. For later versions, see our help centre.
https://help.myob.com/wiki/x/xAKc
ANSWER ID:11424
The following messages may appear when using the Create Personalised Letters feature in AccountRight:
These messages can be caused by User Access Control (UAC), a Windows security feature which prevents unrecognised software from operating on your computer.
To resolve there errors, you'll need to temporarily disable UAC then preform your mail merge function. Once this is done you can turn UAC back on and the error will no longer display.
- Close AccountRight.
- Click the Windows Start button and then select Control Panel.
- Click User Accounts and Family Safety.
- Click User Accounts. You may need to select a User Account, if so, choose any account.
- Click Turn User Account Control on or off.
- You will be prompted with the message Windows needs your permission to continue. Click Continue to this message. If you are not setup as an Administrator user on this machine, you may be prompted to enter a Administrator Username and password.
- Deselect the option Use User Account Control to help protect your computer then click OK.
- Click Restart Now.
- Once your computer restarts, you need to perform a Mail Merge to fully enable this function.
Seeing a warning?
After you restart your computer, you might see a warning to Check your computer security.
This is a standard message that Windows recommends UAC to be always turned on. Once we have restarted the computer and run a successful Mail Merge, you will be able to turn UAC back on.
- Close AccountRight.
- Open the Control Panel:
- In Windows 8 and later, right-click the lower-left corner of the screen and choose Control Panel.
- In Windows 7, click the Windows Start button and choose Control Panel.
- Click User Accounts.
- Click Change User Account Control settings.
- Click and drag the slider to the lowest position, in other words Never notify.
- Click OK.
- Once your computer restarts, you need to perform a Mail Merge to fully enable this function.
Seeing a warning?
After you restart your computer, you might see a warning to Check your computer security.
This is a standard message that Windows recommends UAC to be always turned on. Once we have restarted the computer and run a successful Mail Merge, you will be able to turn UAC back on.
You can now use the Create Personalised Letters function in AccountRight. You can simply run a quick test to ensure the feature works as expected, then turn UAC back on.
To turn UAC back on, follow the steps above for your Windows version but instead of turning UAC off, you'll be turning it on.