Child pages
  • MYOB Essentials users getting logged out




How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

We're aware of an issue that can result in MYOB Essentials kicking you out unexpectedly after 15-30 minutes, forcing you to sign back in. This can happen even when you are actively working on your MYOB Essentials file.

We've found that using MYOB Essentials in a private browser window can fix this issue.

To open a private browser window

Once you've opened a private browser window, you can use it to sign in to MYOB Essentials:


New Zealand:

Other tips to keep you working without interruption

  • Make sure you save the transaction or record you're working on regularly
  • If you're experiencing the issue, use a different browser, as the issues appear to be browser-specific.