We're aware of an issue that can result in MYOB Essentials kicking you out unexpectedly after 15-30 minutes, forcing you to sign back in. This can happen even when you are actively working on your MYOB Essentials file.

We've found that using MYOB Essentials in a private browser window can fix this issue.

To open a private browser window

• Google Chrome—click the menu button in the top-right corner of the browser and choose New incognito window. Learn more about private browsing in Chrome.
• Mozilla Forefox—click the browser menu button in the top-right corner and choose New Private Window. On a Mac, you can also access this option from the File menu. Learn more about private browsing in Firefox.
• Safari—open a Private Browsing Window via the File menu. On a Mac you can also press Shift+Command+N on your keyboard. Learn more about private browsing in Safari.
• Microsoft Edge—open an InPrivate window via the menu button in the top-right corner, or press Ctrl+Shift+P on your keyboard. Learn more about private browsing in Edge.

Once you've opened a private browser window, you can use it to sign in to MYOB Essentials:

Australia: https://essentials.myob.com.au/

New Zealand: https://essentials.myob.co.nz/

Other tips to keep you working without interruption

• Make sure you save the transaction or record you're working on regularly
• If you're experiencing the issue, use a different browser, as the issues appear to be browser-specific.