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Just these help pages, not phone support or the product itself

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Anything else you want to tell us about the help?

We're aware of an issue that can result in MYOB Essentials kicking you out unexpectedly after 15-30 minutes, forcing you to sign back in. This can happen even when you are actively working on your MYOB Essentials file.

This is caused by a Google Chrome feature released in February which blocks some cookies. Other browsers may have this feature turned on too.

If you're experiencing this issue, there's some settings you can change in your browser which should fix it.

Refer to the relevant browser instructions below. (What browser am I using?)

Google Chrome

Google Chrome

If you're using Chrome, try disabling the following browser flags.

The most recent version of the Chrome app on iOS for mobiles does not have these options. This may change as Google updates the app.

  1. Open Google Chrome
  2. Type chrome://flags/ in your address bar
  3. Find following flags and choose the option to disable them:
  • SameSite by default cookies
  • Cookies without SameSite must be secure

    Use the search bar in Chrome to find the flags:

Safari

Safari

  1. From the Safari menu, choose Preferences and then click Privacy.
  2. Deselect the following options:
    • Block all cookies
    • Remove stored cookies and data
    • Prevent cross-site tracking
Microsoft Edge

Microsoft Edge

Please note that Microsoft Edge is not a recommended browser for MYOB. We recommend that you swap to Google Chrome.

However, if you are using Microsoft Edge and are experiencing the issue you can disable the following flags in Microsoft Edge.

  1. Open Microsoft Edge
  2. Type edge://flags in your address bar
  3. Find following flags and choose the option to disable them:
    • SameSite by default cookies
    • Cookies without SameSite must be secure

Here's some other tips to keep you working without interruption:

  • Make sure you save the transaction or record you're working on regularly
  • If you're experiencing the issue, use a different browser, as the issues appear to be browser-specific.